Pack & Send UK Ltd

Contact details

Member - Associate
Commercial, Business Services
Mike Ryan or Graeme Rhodes
Pack & Send UK Ltd  
0118 9584 628
91-93 Kings Road, Reading, Berkshire, RG1 3DD

About Pack & Send UK Ltd

Pack & Send

Company Overview

PACK & SEND are very different from a simple courier or shipping company.

Whilst we can genuinely send ‘anything, anywhere’, we specialise in the professional and secure packing and safe delivery of items that are fragile, large awkward or valuable to anywhere in the world – a growing market where it has been virtually impossible for customers to find user-friendly solutions.

PACK & SEND originated in Australia in 1993 where we are now a national brand and one of the country’s largest exporters. We have also been Australian Franchisor of the Year.

Franchise Overview

There are c.150 PACK & SEND stores globally (Australia/NZ and UK). Our first UK franchisee opened in 2010 and we now have close to 20 with a great selection of territories still available. We target 10% of stores to be company owned. We have only had a few resales to date.

Our niche market is growing rapidly and we have virtually no direct competition. Our customers choose us for trust, confidence and convenience before cost so average transaction values and gross margins are industry leading.

Pack & Send

Key Information

  • Network Size: 11-25 units
  • Franchise Type: Management
  • Typical Start-up Cost: £85-90,000
  • Minimum Personal Investment: £50% + working capital
  • Franchise Location: Retail unit based
  • Market: B2B & B2C

To understand exactly what is, and what is not, included in this financial information, click here (opens in a new window).


The PACK & SEND comprehensive induction training program runs for a minimum of four weeks. It incorporates a mix of classroom training and practical in-store experience designed to prepare franchisees from any background to be ready to operate their business. 

The content includes:

  •  Our industry and suppliers
  •  Our shipping services, packing techniques and loss/damage cover
  •  Business operation skills inc:
    - Sales and marketing
    - Planning selling and administering gold service cover
    - Customer relationships and contact management
    - Accounts, finance, KPIs and reporting
    - Processing sales and business administration
    - Staff recruitment and training

Training requirements are ongoing for both franchisees and their staff and is handled through corporate courses and online modules via our intranet.

Pack & Send

Daily Life of a Franchisee

Every day running a PACK & SEND store is unique! Whether it’s an artist sending valuable work to a buyer abroad, a data centre moving fragile server units, a trader selling classic car parts or simply somebody’s personal effects for shipment, our customers are all looking for a company they can trust to get their items packed securely and delivered safely.

During the day you and your staff may be instore or on the phone handling sales and quotes or out visiting customers to prepare estimates or introduce the business. Other tasks include, packing items, processing and tracking shipments, ordering materials, sales processing and accounts administration and reporting.

Pack & Send UK Ltd Case studies

  • Richard Webb

    Pack & Send UK Ltd: Richard Webb

    Richard is a veteran of a career in media trading that took him from advertising agency buyer to MD at Mirror Group Newspapers. He left in 2008 to set up a media consultancy and a manufacturing business. In November 2011 he started a Pack & Send franchise in Richmond.

  • Helen & Colin McDonald

    Pack & Send UK Ltd: Helen & Colin McDonald

    When Helen and Colin McDonald took on the Pack & Send store in Southampton in the spring of 2012 they became the second husband and wife team in the UK, with many other overseas Pack & Send franchises also being run by married couples.

  • Hari Bodi

    Pack & Send UK Ltd: Hari Bodi

    Hari Bodi has had experience of several industries in retailing and catering, with success along the way, but the issue that he had was that he was finding that work was all he had time for! Since joining Pack & Send team in 2012 he's found that his work/life balance has changed dramatically compared to the late night hours of fast-food retailing.

  • Nick Jennings

    Pack & Send UK Ltd: Nick Jennings

    Nick looked at several franchises before choosing Pack & Send based on its unique offering within the UK and the transparency and credibility of the UK management team.

  • Phil and Katie Diacon

    Pack & Send UK Ltd: Phil and Katie Diacon

    Phil and Katie's decision to go with Pack & Send was based predominantly on the growth potential - they did not want to invest in a franchised business that was mature and fit into the gaps that existed.

  • Phil and Katie Diacon
    Pack & Send UK Ltd - Franchisee case study

    Phil and Katie's decision to go with Pack & Send was based predominantly on the growth potential - they did not want to invest in a franchised business that was mature and fit into the gaps that existed.

    Read the full case study
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