Petpals (UK) Ltd

Contact details

Member - Full
Animal Care and Training
Tracey Dawber
Petpals (UK) Ltd  
01264 326362
Phoenix House, Basepoint, Caxton Close, East Portway, Andover, Hampshire, SP10 3FG, UK

About Petpals (UK) Ltd

PPCompany Overview

With over 50 franchises operating across the UK, Petpals provide a comprehensive range of home from home and in your home pet care services.

Our services are tailored to the needs of our clients and their pets and our franchisees play a vital role in the ongoing development of our business.

Our in-depth training and operating systems provide the perfect basis for launching a home and van based business on either an individual owner/operator or management franchise basis.

Don’t just take our word for it, listen to what our franchisees have to say via our video here.

PPFranchise Overview

Developed from the original pet care business model operated by our founder in the late 1990s, Petpals offers much more than a home boarding or dog walking service; it is a professional, tried and tested, successful business format which is fully supported by the Petpals team and nationwide network of franchisees.

We have a successful track record of both franchise renewals and resales and are proud to be full members of the bfa.

Key Information

  • Network Size: 51-100 units
  • Franchise Type: Opportunity for both management and job
  • Typical Start-up Cost: £12,500 + vehicle purchase/lease
  • Minimum Personal Investment: £7,500
  • Franchise Location: Home/Van-based
  • Market: B2C

To understand exactly what is, and what is not, included in this financial information, click here (opens in a new window).


Our training is both classroom and field based, including time in the field with an experienced franchisee.  Training includes 4 days at our head office in Hampshire along with pet first aid and practical dog handling skills.  Topics covered include operating procedures, administration, accounting and marketing.

Ongoing support includes: head office support throughout the franchise term, regular business development reviews, annual conferences, invaluable knowledge and encouragement from fellow franchisees.

Daily Life of a Franchisee

PPDay-to-day activities will be largely based around caring for clients’ pets, walking dogs or visiting cats/small pets.

You will also need to find time to visit clients in their homes to discuss their pet’s requirements and carry out assessments for new business, plus all the usual administrative and marketing functions required to run your own business. With a head office team and a network of experienced franchisees to call on, support and advice is always available.

Petpals (UK) Ltd Case studies

  • Paul Yates and Theresa Freeman

    Petpals (UK) Ltd: Paul Yates and Theresa Freeman

    Husband and wife duo Paul Yates and Theresa Freeman changed careers in 2013 to set up Petpals Middlesbrough. Paul had spent 23 years in the RAF and Theresa was in quality control. Careful research has now given them a thriving and diverse business doing something they love!

  • Sallyann and David Gray

    Petpals (UK) Ltd: Sallyann and David Gray

    Leaving the rat race well and truly behind, husband and wife team Sallyann and David Gray realised a lifelong dream to work with animals when they set up pet services franchise Petpals in Darlington in 2006.

  • Joanne Davies

    Petpals (UK) Ltd: Joanne Davies

    Joanne Davies, 43, changed her career in 2009 to become the owner of Petpals Salisbury, after spending nearly 20 years working in offices.

  • Ray Hipwell

    Petpals (UK) Ltd: Ray Hipwell

    Father of two Ray Hipwell (57), has left behind a life providing driver training to the London Fire Brigade, to start up his new Petpals business offering a full range of pet care services to people across Chislehurst, Mottingham, Petts Wood, Bickley and the surrounding areas.

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