Case Study - Nathan Holmes
August 2012 will go down in UK history as the month that team GB did the country proud in the Olympics – and for Cambridge businessman Nathan Holmes it also marked his own personal achievement as he smashed the company’s national record for monthly sales!
Nathan, from Huntingdon, set up Revive! Cambridge five years ago. He started with just one van and now there are five on the road. In August the franchise carried out thousands of pounds worth of work for local car dealerships, fleet management companies and private motorists.
He said:“ Month by month I could see the sales figure rising, but even I was staggered when I realised that we were heading for our biggest total ever, beating the previous month’s figures by over £10,000.”
From the beginning Nathan knew he wanted to build a business not just be a one man band. His strategy for growth saw him adding another van and technician each year and three months ago he recruited a business development manager to drive expansion.
Revive! Cambridge carries out work for most of the major car dealerships in the area and has just added the Bentley dealership to its customer list. Whilst most of the work comes from garages, around 20% of the team’s time is spent repairing minor scuffs and scrapes for private motorists who have heard about their outstanding service.
Nathan continued: “It’s not just luck – we have all worked extremely hard to ensure that the business grows through reputation. Customer service and quality of work is the key to our success. I make it my policy to speak with customers properly, and train my technicians to do the same. Our work has to be of the highest quality, and everyone knows that I will be checking on jobs to make sure that standards are maintained. If I am not happy with the work that has been carried out we’ll do it again, and people know that.
“I am incredibly proud of my team, Adrian Holmes, Stuart Lavender, Ollie Hine and Andy Blackhurst. We’re officially the best in the country – and plan to stay in that top slot for the foreseeable future!”
Revive! Auto Innovations (UK) Ltd
Revive! provides a national service repairing minor damage on vehicles. Our franchisees are business minded individuals who drive multi van operations. A fully comprehensive training and development package is provided to help employ. Specific repair experience is not essential as full training is given. Important elements for a Revive! franchisee are good communication skills and the desire to grow a business.