Right at Home Franchising

Contact details

Member - Full
Domestic and Personal Services
Kate Dilworth
Right at Home Franchising  
07825 047344
4B Burlington House, Crosby Road North, Waterloo, Liverpool, L22 0PJ

About Right at Home Franchising


Company Overview

Right at Home provides the kind of care you would choose for your own loved ones, enabling seniors and adults with physical and mild learning disabilities to enjoy independence and to live safely in their own home. Our services are reliable, flexible and highly-personalised, prioritising our clients’ interests above all else.

Right at Home is a global force in the quality home care market. We began franchising in the UK in 2011 and have steadily grown a network of 45 local franchisees, who are drawn to our business by its commitment to top quality customer care and the rewards of making a positive difference to people’s lives.

We hold regular Discovery Days that give prospective franchisees an overview of our quality home care franchise model, and the depth of support we offer. You can find full details and book a place here, or get in touch to have an informal chat and ask us questions.  

You can view our 2016 conference review on YouTube here.

Franchise Overview

Ours is a multiple award-winning franchise system, led by an MD who is himself a former bfa Franchisee of the Year.

We pride ourselves on our ethical approach to franchising, building an engaged network of quality franchisees who have direct access to senior management and take an active role in developing the business and building our brand.

Please read our franchisee case studies to hear first-hand reviews of our mentoring, training and ongoing support, which are subject to continual improvement and have led to us consistently receiving Five Star Franchise status based on franchisee satisfaction.

Right at HomeKey Information

  • Network Size: 26-50 units
  • Franchise Type: Management
  • Typical Start-up Cost: £50,000-70,000
  • Minimum Personal Investment: £37,000
  • Franchise Location: Office-based
  • Market: B2B and B2C

To understand exactly what is, and what is not, included in this financial information, click here (opens in a new window).


We operate a three-phase training programme: a two-week course at head office, covering all administrative and operational aspects of the business; sales and marketing strategies; and financial management. Our weekly timetable gives guidance throughout the opening process and the second phase of training is onsite, focusing on the daily routines used to grow and develop your business. Phase 3 is ongoing training via webinars, mentoring and continuous improvement meetings.


Daily Life of a Franchisee

Franchisees operate from a small office where they employ a care manager responsible for staff training, clients’ care assessments and scheduling of care visits. In early years the franchisee will be very hands-on, focusing on business development through the referral and marketing process, establishing channels for steady recruitment and liaising with the care manager to oversee service delivery. Hours are mainly office-based, with a 24hr mobile manned on rotation.

Emerging winner logo RaH RaH

Right at Home Franchising Case studies

  • Kev Popat

    Right at Home UK: Kev Popat

    “Imagining my gran receiving care from someone who has no interest in her is the reason I’m here today.”

  • Christopher Tansley

    Right at Home UK: Christopher Tansley

    Previously a franchisee in a different sector, Christopher gives a comprehensive overview of his first 18 months with Right at Home - training, challenges and smashing targets!

  • Mark Beeby

    Right at Home UK: Mark Beeby

    Mark has been impressed with the excellent help and support Right at Home has given him since he started in June 2014.

  • Alastair Shanks

    Right at Home UK: Alastair Shanks

    “I was surprised that the care sector was an ideal match for me as I had never considered it; however I liked the idea of being part of the local community whilst making a worthwhile contribution to the welfare of the elderly.”

  • Michelle Apostol

    Right at Home UK: Michelle Apostol

    Michelle, with a 28-year career in the care sector, is now taking care of her own business as well as residents in the Twickenham area. She was attracted to Right at Home by the company's ethos and standards.

  • John Houghton

    Right at Home UK: John Houghton

    "From a health and social care knowledge perspective and thanks to the training provided by the franchisor I have quickly removed any concerns I had about lack of care experience. It is surprising how much I have learnt in a short period of time."

  • Joe Guishard

    Right at Home UK: Joe Guishard

    Former Cardiff police officer Joe Guishard knew he wanted to work for himself in a business that directly helped people in his local community. and wanted the network of support from a franchise.

  • Andrew Davis

    Right at Home UK: Andrew Davis

    Andrew Davis was a Commissioned Officer with the British Army before taking up his franchise. Now he owns a business providing top quality home care services for people in Bournemouth.

  • Nick Turner

    Right at Home UK: Nick Turner

    Nick realised that he had a passion for ensuring that families have a place to turn when their relatives or friends require great quality care. After researching, Nick met a Right at Home franchisee and knew that this was the right choice for him.

  • Gemma Ramsey
    Smallprint (Franchising) Ltd - Franchisee case study

    Gemma was first introduced to Smallprint at a cousin’s party in Surrey. Little did she know this would be the party that would trigger a domino effect, set to change the course of her and her daughter’s life...

    Read the full case study
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