Case Study - Pam Case
Pam Case's background as a manager for an electrical wholesale company, and husband Phil as a highly qualified IT engineer with over 20 years experience, means they form the perfect work partnership.
As the Warrington branch of The PC Support Group enters its third year, Pam and Phil are pleased to report business is booming.
The company recently moved into larger premises and has recruited an engineer as part of its expansion plan.
Pam, Regional Director, said: "After more than two years in business, we now have over 80 clients and haven't looked back.
"The first step was taking the plunge into setting up our own business. Since then we have received exemplary support from our franchisors.
"It's been a rapid success story, we have pushed onwards and made the business a growing success.
"I'm very passionate about our business and that, coupled with the technical excellence of my business partner, is the key to success for us. I truly believe that The PC Support Group offers something unique and outstanding."
The key to The PC Support Group franchise is the support given by head office and in particular Phil Bird and his business partner Simon Albert, both seasoned IT professionals, who created an entirely new approach to small business and home computer support when they established the firm four years ago.
Phil Case said: "There is very much a team feel to this business – we have great working relationships with the other franchisees and we receive support from our franchisors who have surpassed our expectations."
"They are very hands on if we need technical help and are always available to talk as we grow the business. Our franchisors work incredibly hard to give us excellent return on our management service fee and we feel very fortunate indeed to have them backing us."
Pam added: "Initial training is thorough and backed up by fully comprehensive manuals and ongoing updates. We are constantly seeing new developments. The support and back office systems allow access to advanced technology that would not have been possible to purchase as a small business."The PC Support Group gives us all the tools and advice we need to be a success. We are thoroughly backed and encouraged by some very hard working people."
