Membership History

Joined 2021

Membership History

Joined 2021

Company Overview

Operating since 1995, Citation are a Times Top 100 Company, providing a wealth of Health & Safety, HR, Employment Law and additional compliance services to over 50,000 UK businesses. Over the years we have worked with both Franchisees and Franchisors of all sizes, with the joint aim of providing ongoing support and assistance in these vital legal areas. Being able to ensure compliance for your individual franchise or your entire franchisee estate can provide peace of mind and enable business growth. Getting compliance right from the start provides a solid foundation and drastically reduces the risk of costly HSE enforcement action or employment tribunals in the future.

Franchise Services

Citation will become your trusted HR and H&S support network. Whether you are an individual franchise taking on your first member of staff, or a franchisor looking to provide help and support into your growing network of franchises, Citation can work with you to provide a tailored solution. Our services are available 24/7 and we have full UK coverage. Our Services include:

  • Ongoing H&S compliance services (including but not limited to, inspection audits, provision of policies, handbooks and documents, online software, risk assessment template library, legal updates, unlimited telephone advice and the Citation advice guarantee to cover costs in the event of enforcement action.)
  • Ongoing HR and Employment Law services (including but not limited to, provision of employee handbooks and contracts, online HR software platform, holiday management platform, template document library, unlimited telephone advice, legal updates and the Citation advice guarantee to cover costs and awards in the event of employment tribunals.)
  • ISO Certification services – Citation can provide a full suite of ISO certifications to both Franchisors and Franchisees. These include ISO9001, 14001 and 45001 and are a great way to retain existing business, secure new contracts and put yourself ahead of the competition. We will create your management system for each ISO standard, certify your business to that standard, provide online software to manage it, and provide an annual audit and re-certification for you to ensure your ISO remains valid.
  • Fire Risk Assessments, Fire Safety and Electrical Safety services – To comply with the law and remain safe, there are several mandatory testing and safety requirements you have to do as a business owner. Citation can provide fully accredited and warranted services to cover Fire Risk Assessments, Fire Alarm Servicing, Fire Extinguisher Servicing, Emergency Lighting Testing, Fixed Wire Testing and PAT Testing.


We have been using the services of Citation for around 9 years, and following a competitive tender process, have just renewed for a further 3 years. Our franchisees are involved in this tender process and have the final decision in appointing the service provider. I think this is testament to the service provided by Citation over the years. They ensure

there is a consistent standard across our branches in terms of documentation and compliance. The helpline is always there when we need advice urgently, they make annual H&S visits to each of our branches and will also visit customer sites to advise on complex matters. Citation have provided invaluable support and reassurance to our network, often in trying circumstances. – Ian Hadley, Minster Services Group.

Email: nigellea@citation.co.uk
Tel: 07717 227450
Location: Citation House, Kings Court, Water Lane, Wilmslow, Cheshire, SK9 5AR
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