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Membership History

Joined 2022

Membership History

Joined 2022

Company Overview

Cymphony is an outsource contact company, with a focus on supporting franchise networks of all sizes to grow by keeping them connected to their customers. Our team can handle thousands of calls each day supporting franchisors and franchisees, ensuring a great ‘customer experience’ for their callers. We’re really well positioned to handle your customers’ needs.

Based in Crewe, but operating throughout the UK, we provide call answering, webchat, admin and PA services to all sectors within the franchise community. In fact, you’d find it difficult to find a sector we don’t work in, where keeping connected is key to success.

We obsess about our franchise clients and their customers. Everything we do starts with a customer need and works backwards from there. By working this way, we believe we’re able to offer a service which is unrivalled.

From the outset, we take the time to understand our clients and their businesses. We recognise the complex nature of franchise networks and use this knowledge and expertise to create franchise services that work brilliantly. No one-size-fits-all. No cookie-cutter solutions. This is about delivering a world-class service which fits around the way our clients want to do business. And in today’s world we’re able to focus on your customers ‘channel of choice’ – whichever way they want to communicate at a time to suit them. We can make it seamless for franchisor and franchisee.

With a keen emphasis on the future, Cymphony became the first company in their field to achieve a net-zero carbon status in 2021. We will continue to drive down our carbon footprint and importantly help our clients to do the same. Ask us how.

Franchise Services

Cymphony has provided services to the franchise sector for over 10 years, helping franchisors and franchisees maximise the efficiency of their marketing spend by converting up to 45% more leads to appointments, consultations and/or sales. Other services include:

  • Inbound phone leads – converted
  • Web leads – converted within minutes
  • Web Chat – chats converted to qualified leads
  • Appointments or consultations are booked directly into the franchisees calendars

From all this activity we provide franchisors rich data.

 

Testimonials

Some testimonials from our franchise partners.

‘Cymphony is worth their weight in gold to me as their support means I never miss a sales enquiry. Lots of enquirers don’t like to leave a voicemail so live answering is essential in a customer-focused business like ours. What impresses me most is that my enquirers always refer to the call handler as my colleague – it doesn’t feel to them like a call centre – “just taking a message” experience. I was initially worried that the Cymphony team might not cope with Scottish accents and names but they take great care to get all the details right and I have been really happy with the quality of their service. The enquiries are always handled accurately, and I get the details by email within a few minutes of the call. They’re an essential part of my sales team.’

‘With Cymphony having the corporate script to answer the phone, ensuring no potential and existing client call is missed, they record all the necessary information needed. This enables us to call the potential / existing client back at the right level of conversation.’

‘Excellent service all round and well worth their fees. We also get regular calls and emails from their client manager to ensure that everything is operating smoothly and where an issue has arisen is addressed promptly.’

‘Customer service is always very friendly, helpful and very quick at responding to any requests. Thank you!’

‘As a very busy business, every missed call really matters to us. Having Cymphony there to professionally answer the calls after the third ring, keeping the clients happy and taking messages so well that they come across as part of the team, really helps. Especially when we can’t cope.’

‘When you weigh up the extra business they help us secure, against their costs, it’s a no brainer. I recommend them to anyone.’

Email: enquiries@cymphony.co.uk
Tel: 0333 800 2828
Location: Based in Crewe, operating throughout the UK
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