Membership History

Joined 2015

Company Overview

Franchise Focus is a team of experienced franchise practitioners that provides proven, practical and impartial advice to help businesses of all types successfully expand and operate by franchising.

Our principal consultants, Clive Smith and Simon Mills, have both spent their entire careers in franchising, working at senior management level, and therefore are well qualified to guide and support franchise development projects.

Our service range is designed to assist companies that want to understand if franchising is a suitable development strategy, those looking to build the infrastructure of a solid franchise system and established franchisors seeking guidance on network management and development challenges.

We work with our clients on a collaborative basis. We will get to know your business, the market in which it operates and get a thorough understanding of your aims and objectives. This will allow us to agree tailored strategies and actions that are relevant and practical to implement. Our role is to make sure your franchise model is robust, with all operational, financial, regulatory, legal and development aspects of your business taken into account.

The service is we provide is bespoke, not a facsimile of previous projects, and we aim is to add genuine value to your business development strategy, acknowledging your timeline and budget.

Franchise Services

The services we offer comprise:

  • Feasibility assessments: Conducting a review to determine if franchising is an appropriate strategy and identify requirements.
  • Franchise system development: Creation of the primary components – development plan, contractual obligations, fee structure, territory criteria, compliance and reporting systems, resource planning.
  • Operations manuals: Producing manual content, documenting policies and procedures.
  • Franchisee recruitment: Managing lead generation and handling activity.
  • Franchise pilots: Set up and management of pilot operations.
  • Franchisee management: Advice on franchisee performance matters and network revenue growth.


“Working with Clive of Franchise Focus has been a really great for our business. They say you can’t beat experience and Clive has proved this. His knowledge and vision has been instrumental in getting the SRP Inventories franchise development plan firmly on track and we feel very fortunate having him as part of our team.

Compared to previous consultants we had used Clive is a breath of fresh air. He’s professional, hard working and influential. Importantly, we’ve received reliable advice and support due to the in-depth understanding about the practicalities of franchising that Clive has. It’s been invaluable.

Anyone seeking well-qualified advice and guidance on franchising their business will not find a more capable consultant than Clive and Franchise Focus.”

Paul Cassar

Founder, S.R.P. Inventories

“I have worked with Clive for many years and during that time he has assisted some of our clients with particular franchising needs. The clients have found Clive easy to work with and extremely knowledgeable about franchising both from a technical and commercial perspective. Personally, I find Clive is very accommodating, flexible in his approach to matters and a pleasure to work with. With Clive, you are in safe hands.”

Paul Cox

Partner, Foot Anstey

“We refer clients to Clive because he consistently provides well-informed advice and guidance. Having a solid track record in franchising means he really understands the issues that franchisors encounter and so is able to apply pragmatic and practical thinking when it comes to developing and managing franchised businesses.

He displays a high level of professionalism and integrity, which our clients really appreciate. Also, they all seem to really enjoy working with him, as do we. We would certainly recommend Clive and the Franchise Focus team to any company seeking reliable advice about franchising.”

Roz Goldstein,

Goldstein Legal, BFA Board member.

“Clive has played a really important role in the development and growth of Oodles Chinese. It has been a great pleasure working with Clive throughout our franchise journey. In less than two years we have grown to 14 franchised restaurants, something we would not have achieved without Clive’s contribution. He has helped us put together a flawless franchise model, create effective support systems and is guiding us on the recruitment and management of our franchisees.

He is great to work with, being thorough, always available and offering well-informed advice. What we particularly like is that the support is always there when needed. He  ensures any issues are properly thought through. So, we’d certainly recommend Clive and the Franchise Focus team to any business owner considering franchising. “

Ismail Umar

Director, Oodles Chinese

Simon is a wonderful franchise relations builder, he is like the Wikipedia of franchising, and for every situation Simon has an answer and a suggestion and helped us form the basis for our franchising business. He is well connected and has a network of European and US franchise professionals and have helped enormously. He is a joy to work with and always professional.

Rune Sovndahl
CEO Fantastic Services

I’d highly recommend Simon’s expert advice and services. He’s supported me with franchise recruitment, my brand story and performance management of my franchise network. Simon’s advice supported me directly in selling franchises, and setting up a robust system to launch my new branches. He’s approachable, trustworthy and very experienced in all manners of franchising.

Lynsey Le Keux
Managing Director, Lekeux Vintage

Simon has been invaluable for Seriously FUN since we first started working together. His personable, positive and diplomatic style has helped us develop our swimming school franchise system and under his expert guidance we signed our first Franchisee earlier this year. We have thoroughly enjoyed working with Simon and would gladly recommend his services to anyone looking to franchise their business or improve their existing franchise operation.

Jonathon Madden,
Managing Director, Seriously FUN Swimming Schools

Email: clive@franchisefocus.co.uk
Tel: 01684 607010
Location: Malvern
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