We have four areas that we can offer support with:

1. Your operations manual – we can help make it an agile, energetic and useful tool, not just a file on a shelf. We can also make sure, perhaps most importantly, that your manual reflects your franchise agreement – keeping you legally compliant! We know what’s needed and how to deliver it – all we need is to make sure it has your business brand and personality too. We review, edit, upgrade, rewrite, write from scratch or just help inform policy. We can also take it to an online platform that will deliver real time feedback, take out some of the work of chasing Franchisees and monitoring activity, and make it easy to keep it up to date. Franchise models change as Franchisor’s innovate or adapt – and we make it possible to keep updating easily, with the minimum of hassle, and to monitor Franchisee engagement with that update.
2. Bringing new Franchisees on board – our background in training and development means we can help you develop an induction program for your franchisees that will help make their first step into your business an exciting one, covering what’s needed to set them up. Since the knowledge of systems and your business sits with you and any head office team members, we can offer a ‘train the trainer’ option to write material with you and help to keep your trainers confident and enthusiastic – and give your trainees a better experience.
3. Technology support – we are not developers! But we can help guide on, and implement, new technology that will streamline your business and help you to scale, reduce admin and/or have better management information at your fingertips. We are not resellers and will simply work with you to find the best options for your business.
4. Process mapping – in some ways relating to the operations manual but a bit more hands on, at the coal face. We’ll take a look at the key processes in your business – they could be head office or operational functions – and help to streamline and document as needed.We like to consider ourselves as ‘a piece of your jigsaw’ and we trust that we can add value without adding major cost.