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Membership History

Joined 2017

Company Overview

Moneypenny is the UK’s leading outsourced communications provider, supporting over 21,000 businesses and delivering brilliant customer conversations on their behalf. Offering a mix of exceptional people and gold standard technology, they manage your calls and live chat exactly as if based in your office, impressing your customers with every interaction.

Dedicated and experienced Moneypenny Receptionists get to know your franchise and become a seamless extension of your in-house team. On hand whenever you need, their support is available on an overflow or 24/7 fully outsourced basis to handle calls and chats perfectly – meaning you always deliver excellent customer service, and never miss a new enquiry.

Franchise Services

Their professional and cost-effective outsourced solutions, including switchboard, telephone answering, live chat and customer service provision, are allowing franchises, from head office to individual franchisees, to reduce operating costs and improve customer service. Any franchise looking to cut costs, improve service and fast-track their way back to the office, without compromising safety or customer service chooses Moneypenny. 

Exclusive offer for BFA members

What’s more, as a proud BFA member, Moneypenny would love to invite you to trial their Telephone Answering and Live Chat services free for two weeks with no obligation to continue afterwards. 

Testimonials

Want a real example of how Moneypenny’s support works for franchises just like yours?

“A completely bespoke service, streamlined from the beginning.”
Jackson Fire & Security 

“Moneypenny’s 24/7 support is absolutely critical to our operation.”
EweMove 

“I’ll definitely be advising other businesses to use Moneypenny – it’s a no-brainer.”
Mazda

“24/7 Live Chat has transformed our lead numbers and customer experience.”
Bluebird Care

Email: jess.pritchard@moneypenny.co.uk
Tel: 0333 202 1005
Location: Wrexham, LL13 7ZB
Expert Advice
Online reviews and why franchise businesses must respond
14 September 2021
Time for your team to recharge? Don't let your customer care suffer
11 August 2021
How can I speak more to clients, when I can't work any harder?
16 July 2021
Latest News
Moneypenny Launches Concierge Support Via Video for VPOD
25 November 2020
MONEYPENNY LAUNCHES COVID-19 SCREENING BOT FOR BUSINESSES
17 July 2020
Moneypenny Offers Free Digital Switchboard Service To Keep British Businesses Talking
6 April 2020

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