Agency Express are honoured to announce that for a 7th consecutive year, they have been recognised for their outstanding customer service to their clients by the largest award scheme in the UK residential property industry.
The ESTAS Supplier of the Year Awards, sponsored by Kerfuffle were announced on YouTube by Phil Spencer in the first ever virtual awards for the property industry.
For 17 years the ESTAS have determined the best suppliers in the industry based purely on feedback from estate and letting agents, who are asked a series of questions about the service they have received. This year a phenomenal 45,000 customer reviews were recorded and a record number of suppliers entered the prestigious award.
Phil Spencer, who has hosted The ESTAS every year since their inception addressed viewers:
There’s never been a more appropriate time to highlight the role suppliers play in the industry. The best suppliers are instrumental in helping agents provide excellent service, they are an extension of that experience so the service they deliver to agents is crucial, it’s therefore only right that the ESTAS puts the spotlight on their efforts.
Simon Brown Founder of The ESTAS commented: “Just like the agents who use the ESTAS review platform, industry suppliers were rated by their customers. So, these awards are a real test of how well these firms service their clients. They should all be proud of their status as an ‘ESTAS Supplier of the Year.“
Simon Whale, The Chief at Kerfuffle said: Customer service is paramount in any business with aspirations to be the best but there has never been a more important moment to impress. At a time when many agents haven’t fully returned to business the public are going to be brutally unforgiving of anyone falling below their ever-increasing standards, but therein lies the massive opportunity. Congratulations to all the winning suppliers.
Ben Brookes Director of Agency Express added: Being recognised for outstanding customer service by The ESTAS is the greatest accolade a supplier can receive within UK property industry. In todays market we need to provide more than just a good service, we must bring confidence and stability to our customers, going that extra mile every step of the way. Winning an ESTAS ‘Supplier of the Year’ award gives testament to this and shows that our network of franchise operators are truly dedicated to our customers and the services they deliver.