Agency Express the UK’s largest provider of estate agency board services, is delighted to announce that they have for a second consecutive year been voted as the UK’s best supplier to the property industry in the 2018 ESTAS Awards.
The ESTAS determines the best suppliers in the industry based purely on feedback from estate and letting agents who are asked a series of questions about the service they have received. This years’ competition saw a record number of entries. Eighteen suppliers were shortlisted and over 36,000 surveys completed in total across all award categories.
Phil Spencer, who has hosted the ESTAS every year since their inception in 2003 said, “The ESTAS are special because shortlisted and winning firms are selected purely on the service you deliver to your clients. Real feedback from real customers experiencing real service, I don’t think there can be a greater honour in the industry than to receive an award based on that mantra.”
Simon Brown Founder of The ESTAS added, “At The ESTAS we’re proud to say we believe in old fashioned values like customer service. We know how hard it is to deliver it and that’s why we put the spotlight on property firms who are committed to providing excellent service. The ESTAS brand helps generate consumer trust for all property professionals involved in the home moving process.”
Charlie Bryant, the new Managing Director ZPG’s Property division addressed the audience, “ZPG’s objectives are precisely aligned with those of The ESTAS. These awards are based on the votes you received from your clients, so your recognition today is much deserved. Many congratulations to all of this year’s winners and runners up who have been recognised for the excellent standard of customer service they delivered throughout the year.”
Final thoughts on the achievement came from Stephen Watson, Managing Director of Agency Express, “We are absolutely thrilled to retain our title as UK’s best supplier to the property industry. This award is incredibly important to us because it’s our customers who have judged our performance. We take customer service very seriously because we know agents have a choice, and they’ve chosen to work with Agency Express. Winning a Gold ESTA award for a second consecutive year demonstrates our continued commitment to delivering a first class service to the industry, and proves we are delivering what we promise.”