Starting the year on a high, the nation’s longest-running multi-service pet care franchise, Petpals, is responding to the demand for award-winning pet services by launching in regions of the country previously untouched. Whilst growth is the plan for the year ahead, the brand’s focus is also turning to the collective efforts its network can make to ensure it continues to be an environmentally responsible business that cares for both pets and the planet.
Petpals’ presence will continue to expand in 2023 to new locations in Milton Keynes and Crawley. Animal lover and owner of Petpals Crawley, James Callow, will employ his passion for pets to launch his own Petpals business in February and provide pet owners in Crawley the care he would want for his own four-legged friend.
“After a long career in an estate agency, as a former tennis coach and through my own experience of working long hours, I know that many struggle balancing work-life with caring for their much-loved pets,” said James. “By launching Petpals in Crawley, I aim to ensure local pet owners have peace of mind that their pets are happy whilst at work and treat every pet as if they were my own. I’m so excited to get started with the backing of a national company that is recognised as the UK’s leading provider of pet care services.”
Nilay and Priyanka Sanghrajka, owners of Petpals Milton Keynes, could see the exceptional demand for quality pet services in their area.
“As pet parents ourselves, after moving to Milton Keynes three years ago, our search for reliable and trustworthy pet sitters in the area led us to discover Petpals,” explained Priyanka. “We could see the demand for exceptional pet care in our community, so Nilay and I decided to work together towards our common interest – animals. Growing up, we have always been around animals and could not imagine ourselves without a pet! We decided to leave our food and software industries behind, turn our true passion into a career, and operate a business through Petpals.”
Petpals believe it is a privilege to care for someone’s pet. Therefore, the comprehensive training the brand provides its franchisees is essential for setting the groundwork for them to develop their businesses whilst upholding its core values. Robbie Brown, owner of Petpals Christchurch, is already seeing the results after only a month of operation due to the support he received at the beginning of his business.
“From the initial training to the ongoing support, all the steps were in place to ensure I was ready and raring to go,” said Robbie Brown, owner of Petpals Christchurch. “Before launching my Petpals business I was fully trained in pet handling and behaviour, pet first aid, elderly pet care and pet sanitation, as well being trained in the all-important business skills required to run a successful business. I wanted to pair myself with the best to bring the quality of service our local community deserves.”
Petpals acknowledges the significance of closely examining the improvements it can make to minimise waste and carbon emissions as awareness of the negative environmental effects of consumerism and harmful business practices rises.
“Since launching in 2001, we have grown to cover over 150 locations nationwide and how this number continues to grow in 2023 makes me incredibly proud,” said Kevin Thackrah, Director of Petpals. “I’m so pleased that our business offering remains popular with pet lovers looking to respond to the demand for specialist pet care services up and down the country.”
“At Petpals, we recognise how, as a business, we are responsible for ensuring that our practices always have the environment in mind. That’s why, with the launch of Petpals Milton Keynes, we have an additional electric van joining our growing fleet of electric vehicles, which is just one of many ways we are making efforts to minimise our carbon footprint.”
“From our electric vehicles to our paperless systems and recycled Petpals uniforms, we are ensuring that care is at the heart of everything we do, from the pets we look after to the planet and the environment as a whole.”