Belvoir Lettings scooped Gold at the Lettings Agency of the Year Awards, winning the title of Best Lettings Agency Franchise 2012. Belvoir CEO Dorian Gonsalves was delighted to accept the award from ex-Olympian Sir Matthew Pinsent, who was given hosting duties.
Belvoir has demonstrated consistent success at these awards, previously winning Gold for Best Lettings Agency Franchise in 2010 and Silver in 2011.
The event was held at the Lancaster London Hotel, and attended by the UK’s top lettings agents. Awards were judged by industry experts and chaired by The Property Ombudsman, with the backing of the Association of Residential Letting Agents (ARLA).
Gonsalves said: “The award for Best Lettings Franchise recognises that focusing on our core principles of customer service, professionalism and specialism has made all the difference and set us apart from the competition. It confirms that Belvoir’s franchise owners are not only striving for excellence but are also intent on doing things properly within a self-regulating industry.
“I would like to take this opportunity to thank the entire Belvoir network for their hard work in what is proving to be a very exciting year for the group.”
In making the award to Belvoir, the judging panel noted: ‘Belvoir’s customer service is at the core of its business proposition, along with professionalism and lettings specialism. This is ensured through a robust selection process for new franchisees, unique territory research, a good induction process, innovative marketing and good development of new business opportunities.’
Judges also praised the company’s branding, PR, operational systems and franchisee support.