Belvoir Lettings is celebrating after the franchise won the coveted ESTAS Gold Award for Large Lettings Chain 2013, in the first year it has ever entered as a national chain, while six of its individual offices also took home awards.
The Estate & Letting Agent Awards (ESTAS) 2013 took place on 19th April at the Hilton Hotel in London. “We are absolutely delighted and very honoured that Belvoir won Gold for Large Lettings Chain and that we were the only agent with six regional awards,” said Dorian Gonsalves, CEO of Belvoir.
“ESTAs are awarded based on feedback from customers, and many of our offices asked their customers to fill out online and postal questionnaires to support their entries. This was then calculated into a score for each of the participating agents. As a group Belvoir achieved hundreds and hundreds of online reviews from our customers – and the feedback has been absolutely amazing.
“For so many people to have taken the time to talk about Belvoir’s great customer service is very gratifying.
“I am also incredibly proud that Belvoir scooped the coveted Gold Award for Large Lettings Chain. Good customer service is one of Belvoir’s core principles, so winning an award that is based on customer service across the group reflects the hard work that all our offices have put in to deliver the very best in customer service.
“This is a fantastic result and I am extremely proud of the network’s hard work and the achievements of all our offices that were finalists and winners at this year’s ESTAs.”
Belvoir’s winning regional offices were:
- Belvoir Paisley – Silver (Scotland)
- Belvoir Macclesfield – Bronze (North West)
- Belvoir Rugby – Bronze (West Midlands)
- Belvoir Ipswich – Silver (East of England)
- Belvoir Bedford – Bronze (East of England)
- Belvoir Guildford – Silver (South East – South)