“Sometimes you have an idea that is obvious and just feels right. 

In some ways, in my role as Head of Franchise for HSBC, I could say, I have had a good lockdown. Yes, the team and I have really felt the responsibility of working for a financial institution at a time when our support (in words and actions) have a direct effect on our clients and those around us. But we have not had to deal with furloughing, and working from home with no face to face interactions, we are putting ourselves at minimum physical risk.

This is not the case in so many franchise businesses, at all levels, whether franchisor, franchisee or those who are employed by either. From this, the idea of Community Heroes was born. How can we recognise the resilience and bravery of so many who represent our industry. There you have it, three positive R words, Recognise, Resilience and Represent. 

We have the awards on the 30th November, what a wonderful occasion to celebrate those who deserve it most !! 

As far as I am concerned the more nominated the better!”