A word from Andy, UK Head of Franchising HSBC

“Sometimes you have an idea that is obvious and just feels right. 

In some ways, in my role as Head of Franchise for HSBC, I could say, I have had a good lockdown. Yes, the team and I have really felt the responsibility of working for a financial institution at a time when our support (in words and actions) have a direct effect on our clients and those around us. But we have not had to deal with furloughing, and working from home with no face to face interactions, we are putting ourselves at minimum physical risk.

This is not the case in so many franchise businesses, at all levels, whether franchisor, franchisee or those who are employed by either. From this, the idea of Community Heroes was born. How can we recognise the resilience and bravery of so many who represent our industry. There you have it, three positive R words, Recognise, Resilience and Represent. 

We have the awards on the 30th November, what a wonderful occasion to celebrate those who deserve it most !! 

As far as I am concerned the more nominated the better!”

A word from Pip, CEO The British Franchise Association

“Franchising has shown true resilience throughout 2020, and we know there will be more to come. I would like to encourage you all to join us in celebrating the true passion, dedication and humility that has been evidenced. Let’s recognise the franchise industry for the place it truly is and embrace the collective recognition of our amazing franchising colleagues.”

Nominate your hero from 20th July!

Submit the following to press@thebfa.org

  • Name your hero and their brand
  • A fabulous picture to represent the nomination
  • A statement providing WHY they are being nominated (MAX 250 words)
  • Social handles that can be used to support the recognition process


Anyone can be nominated from franchisor staff to franchisee owner, to the cleaner in a franchised store

Recognising You and Your Networks


We use cookies to give you the best possible experience on our website. By continuing to browse this site, you give consent for cookies to be used. For more details, please read our Cookie Policy.