After two decades in the NHS and as a global healthcare consultant, local man, Gareth Redmayne, says it’s time to put his knowledge and experience to use in the community, for the community. He has now launched in-home care company, Visiting Angels. The compassionate businessman has aspirations to meet the growing need for quality care and tackle social isolation that is prevalent in the region. He is looking forward to bringing employment and great quality care – with a difference – to people living in South Hertfordshire.
Gareth’s impressive background includes working in older people’s medicine before becoming a Commissioner for healthcare services. In 2012 he worked with the Singapore Government, setting up an innovative lung health service and in 2015 spent several years in Qatar working on the set-up of a mega hospital as part of the World Cup Project. In 2019, feeling the pull of home and his beloved Hertfordshire, Gareth decided that Visiting Angels was his chance to put down roots… and grow wings!
“There’s a real need for a care provider in the region who really understands the healthcare system and how to get the best out of it for people. Hertfordshire County Council are regularly launching initiatives to tackle social isolation in the elderly but more needs to be done and that’s one of the big aims of our service – supporting independence, connecting people and getting them back into the community and socialising where possible.
“The big thing that’s going to set us apart is what I call our ‘carer-centric’ approach. All too often, carers are paid minimum wage, given very little support and just generally not treated very well. Obviously, that has an impact on the quality of the care they deliver and how they feel about their work. I’ve seen it happen! And that’s what I’m so determined to change.”
In real terms, Gareth says being ‘carer-centric’ means treating carers with the upmost respect, valuing them for their commitment and rewarding them well financially for the support that they provide to clients. By doing so, they will be happier in their job, enjoy what they do and, as a result, provide a better quality of care to their clients.
On the 14th August, Gareth, 42, and his newly appointed Care Manager, Carron Martin, received registration from the Care Quality Commission. Visiting Angels, based at Great North Business Centre in Hatfield, is already on the hunt for local care workers to satisfy the growing demand for its services. Alongside Carron – who comes with over 30 years’ experience in the social care sector – Gareth is looking to bring employment to a small team of office staff and 20 care workers over the next 12 months.
“I don’t just want to bring great care to the community, I want to help support local people too by becoming an employer of choice. Hertfordshire has always been a second home to me, and I want to build a community-focused business with fantastic caregivers out there creating a sense of security, wellbeing and inclusion for our clients and their families. In this day and age, it’s so important to make a difference in people’s lives.
“I’ve always wanted to have my own business – even from a young age – and I felt that, with all my experience, senior care was the obvious choice. I know in my heart what good care looks like; I’ve seen it all over the world. I understand the relationship between homecare and healthcare, and I’m determined to use that to the advantage of the people of Hertfordshire.”
Gareth is confident that Visiting Angels in South Hertfordshire is going to make a big impact in the community and the local care scene: “I know healthcare inside out, and Carron knows social care inside out. We’re going to be going above and beyond for our careworkers and clients. We’re going to stand out!”