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Care Commission awards care at home provider highest grading

An Edinburgh care-at-home provider has been awarded the highest grading in the city by the Care Commission.

Bluebird Care Edinburgh, run by Jane Perry, was awarded a Grade Six in every category – classed as excellent – in the same month she was also runner-up for a national award.

The Commission, which spent a whole day in the Bluebird Care office, scrutinised customer and carer records, training files, the compliments and complaints register, staff and customer surveys plus policies and procedures before awarding them the top accolade.

Jane said, “This sends out a strong signal to local people that we pride ourselves on providing an excellent service on every level. The inspection involved weeks of preparation and is a great boost to the whole team as well as our customers.”

Jane added, “There is no other provider in Edinburgh with Grade Six across the board. It was achieved by a team of dedicated and professional care workers, office and management staff who work extremely hard to ensure our customers get a first-class service every time. Getting straight Grade Fives in our first year was in itself a tremendous achievement, but this caps that.”

Last year Jane was awarded the “Best Company Newcomer of the Year Award 2009” at the Scottish Care at Home awards ceremony and this year was runner-up in the Northern Region for Franchise of the Year Award from Bluebird Care.

Bluebird Care

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