When COVID-19 hit, Charlotte Young, Razzamataz’s Creative Director and Franchise Support Mentor very quickly adapted to take on many new roles to support franchisees. Working both night and day, hosting live events and Zoom training sessions, Charlotte had to learn new skills almost overnight. Charlotte was also instrumental in creating a new online operations manual as well as a reopening manual, much of which came from her researching different countries’ policies. As well as continuing her regular one to one support calls, she has also supported five new franchisees into the Razzamataz network, all during the pandemic.
Franchisees testimonials about Charlotte
“Many people say that people have gone over and above when describing how much someone had done for them, but with Charlotte it is more than that. Razzamataz is in her blood, she understands how it works, how much the children benefit, how much effort goes in at head office and the struggles of a Principal. She has a passion that is infectious and is always ready to help, offer comforting words and check out the best practice so that everyone has the tools we need. All this while having a young family too makes Charlotte a complete superwoman,” Michaela Crompton, Principal, Razzamataz Bristol.
“As a new franchisee, I find Charlotte to be absolutely inspirational. Throughout training she shared her amazingly extensive knowledge, and during training and since she has been so incredibly supportive. I know that I can go to Charlotte with any question or problem and, despite her immense workload, she will always find the time to help. She is so smiley and approachable; I could not wish for a better mentor. I don’t know how Charlotte manages to do everything she does – she truly is a Superwoman,” Helen Mayes, Principal Razzamataz Wakefield.