Farzana Rahman is the franchise owner of Kare Plus Derby Homecare and received a call from a customer in need of quality personal care.
Before the care was given Farzana carried out an initial customer assessment to ensure she received all the care needed.
Farzana quickly realised that her new customer did not have a toothbrush and toothpaste, wasn’t bathing properly, had no shower gel, wasn’t eating a health balanced diet and wouldn’t dress herself in clean clothes. All things that were not addressed by the previous care company.
After seeing the lack of care given Farzana spoke with the organisation Making Space. A dementia organisation who quickly informed her that her customer diagnosis was incorrect, and she was actually living with dementia, not mental health. Farzana called social services and managed to get an emergency meeting which she attended with the customer’s sister and was able to get her customer on the correct care packaged she needed.
Without the amazing dedication from Farzana the customer would have continued to receive the wrong type of care, resulting in her not having the best quality of life in her own home as possible. “Myself and my carers now ensure that the customer is bathed properly, has a healthy and balanced diet, has proper oral hygiene, lives in a clean space and has a much better quality of life than before. It is so rewarding to know that we are able to make sure she has a better quality of life and are making a positive difference in the local community.
Care is not about cutting corners. That extra time with a customer enables them to take their time. Care shouldn’t be rushed; it is personal and important to ensure the customer is comfortable and happy after the end of their time with my carers.”