Ken was extremely quick to respond to the COVID-19 pandemic and despite the uncertainties that lay ahead, he remained calm, assured and level-headed and this attitude filtered right through the network.
Like the true leader he is, he was very involved in implementing radical changes at ground level with franchisees. Through his leadership and support, he eliminated as many obstacles as possible for franchisees, to ensure they were focussed on supporting their Clients and CareGivers through this challenging time. This comprehensive support included:
- Funding large quantities of additional PPE for the benefit of the whole network
- Extremely quick to source and store this PPE at National Office
- Held weekly communications and multiple calls with the entire network, disseminating key government guidance and also providing extensive guidance on other matters, such as financial advice etc.
- Taking time to have individual wellbeing calls with each franchise owner
By providing this level of support, franchisees have been able to focus their efforts on supporting their local communities through a period of most uncertainty.