Wilkins Chimney Sweep franchisees recently completed an anonymous survey by Work Buzz, founders of the Best Franchise Awards and the Franchise Satisfaction Benchmark survey. Following the results franchisors have received a certificate of ‘Continuous Improvement’ in recognition of an increase in their score for the third year in a row.
The Franchise Satisfaction Benchmark (FSB) invites existing franchisees to answer 31 questions based on their ownership experience. The survey looks at the entire ownership package including training and support, the franchise system, culture and relationships, leadership, value, rewards and general satisfaction. Wilkins Chimney Sweep received an overall satisfaction rating of 92%.
Notably, franchisees gave 100% satisfaction scores to the ‘work life balance’ of the franchise and ‘head office support’.
Lisa Kimber franchise manager at Wilkins Chimney Sweep said,
‘We were very pleased to receive our ‘Continuous Improvement’ certificate following our 2020 Franchise Satisfaction Benchmark survey. Last year was incredibly successful for Wilkins; our franchisees did more sweeps and our network turnover was higher than it has ever been before. We also took on new franchisees, received 10,000 Trustpilot reviews with a 97% positive rating and made the Elite Franchise ‘Top 100 Franchises’ list.
‘The team at owners Taylor Made Franchising and Wilkins head office, take support of our franchisees very seriously and we will be addressing all issues highlighted by the results. The survey gives us a great opportunity to improve our offering for both present and future franchisees. We know our franchise opportunity is outstanding, and with a bit fine tuning, we’ll be finalists in the 2021 Best Franchise Awards and increase our satisfaction rating for yet another year.’
Darren Taylor, MD of owners Taylor Made Franchising said,
‘I am delighted with the results of the survey and am really pleased that so many or our franchisees took part. I know the Wilkins team will continue to work with the franchisees to maintain our high standards over the coming 12 months.’