A decade on from its inception as a solitary showroom on the south coast, the UK’s largest kitchen facelift retailer has just broken its most sought after record, taking more than £1 million of orders in a single calendar month. That figure, achieved in March, tops an impressive first quarter that saw Dream Doors increase sales of its innovative kitchen facelifts by more than 25 percent compared to the same period last year.
Started by Gosport-based entrepreneur, Troy Tappenden – with just £500 in his pocket and a burning desire to escape his nine-to-five job – Dream Doors now has 35 showrooms nationwide, with another five set to open by the end of the summer.
“Dream Doors was up 18 percent last year and by the same amount in 2009, all of which happened while we were in the grip of the recession,” said Tappenden. “We’re already up 25 percent on the first quarter of 2011, and that’s at a time when cuts are being made and consumer spending is still down. We almost broke through the magic million a couple of times last year, and in February we sold more than £950,000. It was only a matter of time before we reached our target; the next goal is to open our 40th showroom.”
Tappenden believes that in identifying a customer base that is both keen and able to spend, as well as offering a time and cost-saving alternative to a complete kitchen refurbishment, Dream Doors has been able to profit where the broader retail sector, and the kitchen industry in general, has lost out.
“It is tough out there, and we’ve had to work harder than ever before to promote our brand,” he said. “But it helps that we have a great concept, backed up with high-end products that are still very affordable. Since most of our customers are either approaching, or are in retirement age, they aren’t worried about job cuts or redundancies, but most of them aren’t in a position to move home or undertake any large DIY projects. They will happily spend money on improving their kitchen. Traditional kitchen companies miss out on this as they can only offer a complete new kitchen.”