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Online reviews and why franchise businesses must respond
September 14, 2021
We’re all used to sharing our experiences online – from the restaurants we visit, to the products we buy and the services we procure. Here,
We’re all used to sharing our experiences online – from the restaurants we visit, to the products we buy and the services we procure. Here,
Burnout is real. Multiple lockdowns and the constant uncertainty of the pandemic followed by an dramatic and sustained spike in demand has left franchise employees
I’ve been a franchisor 6 times now, 5 brands have been sold some time ago, all as profitable franchised brands with hundreds of franchisees between
There aren’t enough hours in the day. It’s something we all complain of and for many, the pandemic has exacerbated the issue. The rise in
Paul Dodgshon is Sales Director of Business Partnership, a unique national franchise network of 21 regional offices connecting business sellers with business buyers. With over
Franchising continues to gain momentum in the UK despite challenges presented by the Covid-19 pandemic and other economic conditions, with franchises across a broad range
“Franchising is one long conversation, chequered by disputes”. If Robert Louis Stevenson had pursued a career in the franchising industry, rather than becoming a poet
At the start of 2021, The Netherlands passed a specific law which regulates franchising. In doing so, it has become one of a growing number
The Franchise Agreement is the document that governs the relationship between a franchisor and a franchisee. It sets out the rights that a franchisee has,
Why is it important that a prospective franchisee consults a lawyer before investing in a franchise? A steadily increasing number of countries including, most recently,
Marc Talbot, Head of International Franchise Development at HSBC What’s the best way for an ambitious brand to enter a new market? Is it to
The UK franchise industry is in genuinely rude health. Franchising in the UK is now worth an estimated £17 billion to the economy and employs
When you market your franchise opportunity, you obviously want to make it as appealing to the right sort of people as possible – the ‘right
There are two frequently used approaches in expanding overseas. The first involves the ‘proactive’ franchisor conducting a detailed analysis of potential target countries followed by
The beginning of a new year and a new decade is also a time of new opportunities. Among the most attractive is the opportunity to
Women are currently joining the franchise industry in greater numbers than ever – and according to the International Franchise Association, it’s a global trend. In
At the beginning of every year there is a renewed interest in franchising, and despite the challenges with Covid and Brexit, this year is no
My 10 year old’s hero is Dan TDM. Dan is neither a sports star nor a musician, but a 20 something gamer and YouTuber from
Franchising has come of age. Originating with Albert Singer in 1851 (who used franchising as a method of distributing and servicing his eponymous sewing machines),
Ever since GraemeMcKinnon’s first career in nursing, he has had a strong desire to help other people and when he moved into business, he never
While most people starting out in franchising can only dream of decades of success in business, David Truby, MD of Greensleeves, has been there and
Care at Home facts and statistics: covering the number of providers, service users & the workforce and how the market is continuing to grow, year
Guardian Angel Carers UK Home Care Franchises – A Growing Opportunity Our Guardian Angel Carers Home Care franchise family is with you every step of
Most businesses within the Hospitality and Leisure sector will have worked hard to survive during the pandemic. The basis for this survival has encompassed various
The Department of Business, Energy and Industrial Strategy (BEIS) has unveiled its plan to decarbonise heavy industry across the UK in the new Industrial Decarbonisation
Several of our customers have asked us if we could simplify what the Ofgem Targeted Charging Review (TCR) means in terms of changes to the
Spotting issues early enables action to be taken. This is particularly so when it comes to the financial health of a franchised network. If overspend
As the end of the third national lockdown nears, franchises must prepare for a dramatic and sustained influx of customer enquiries, according to research from
Utility Management for a large organisation is not a straightforward task, as any energy professional will tell you. And in the coming months and years
While most businesses already have a comprehensive strategy in place for their electricity and gas consumption, water management is often overlooked. And it’s easy to
Terminating a franchise agreement is sadly, what some franchisees are considering at this present time as well as looking at other options under their franchise
Does your business have what it takes to become a franchise operation? Franchising There is no legal definition of franchising but a franchise is a
The regulator for the water sector in England has published an update outlining the support available for business customers during the coronavirus pandemic. COVID-19 Repayment Scheme
Water is often referred to as ‘the forgotten utility’. While many large businesses are clearly focussed on their comprehensive energy strategies, it seems many are
Managing your energy can be a time-consuming and complex task for any business. But for an organisation with a large portfolio, getting your energy strategy
When starting a business or choosing a franchise to invest in, one of the most concerning aspects for people is often their lack of experience
Business energy bills are complex, there’s no doubt about that. With a widening range of non-commodity costs now taking up a majority share of the
By James Thomas QFP, Commercial Manager d&t Despite the relentless persistence of the COVID crisis, businesses need to consider their future by creating detailed scenarios
Have you an interest in or a passion for whatever the business does? Research the market for the product or service being offered – is
Introduction The great majority of franchise agreements contain an obligation on franchisees to comply with their franchisor’s insurance requirements. Such clauses then list the insurances
Businesses face a huge of cost outlay to enable them to deliver their products and services, and with a volatile energy market, utility bills can
At its finest, franchising allows people the opportunity to buy into an existing, successful business model that comes with a proven track record, a successful
In Europe, the suburbs are making a comeback, and it all started before anyone had even heard of Covid-19. In the UK, pre-pandemic, there was
For all the negative consequences of the COVID-19 pandemic, and there have been many, there have been some franchises with plenty to celebrate. Lawn care
ESTABLISHING BUSINESS Entrepreneurs are people with an idea that works. They might be establishing a franchise business for the first time in the UK or
How customer service makes the difference The past six months have been difficult for franchises up and down the country, but those in the best
Great question! Maybe you should, maybe you shouldn’t. Let’s explore some of the major factors you’ll need to consider before reaching a decision. What can
A misconception with prospective franchisees is the belief that sticking a franchisors name over the door means instant success. What they don’t realise is that
For those considering a career change, franchising offers one the most stable routes into business for anyone moving to self-employment. However, savings or a redundancy
As domestic cleaning franchise, Poppies, celebrates the 40th anniversary of opening their first office in 2020, the whole network gets to look back at the
After facing redundancy multiple times in the highway construction industry, Owen Rowlands decided he needed a complete change of direction. “I was exhausted with the
THERE ARE 4 KINDS OF QUESTIONS YOU ARE LIKELY TO BE ASKED: 1) What have you done in your career to date? Know your CV
In the midst of a nationwide lockdown, families have been thrust together like never before whilst some face the challenge of being isolated alone. Stress
Whilst furlough seems to be a popular option amongst employees, it may not be right for every business. The Government guidance makes it clear that
The Government has announced there will be an amendment to Regulation 13 of the Working Time Regulations to allow workers to carry over EU holiday
Unfortunately, there is still no definitive response in the latest Government guidance about how to deal with annual leave periods whilst someone is on furlough
The legal landscape in relation to employment law is changing on an almost daily basis with new schemes being invented rapidly by the government to
Franchise agreements are usually lengthy (around 40-60 pages) and contain many obligations and restrictions on franchisees. Before signing the agreement, it is important to take
Shipping FAQs in the current environment This year has already seen several ups and downs for many businesses. As Brexit began to settle down, the
Specialist workplace and IT cleaning solutions franchise Techclean is reporting an unprecedented demand for its services as coronavirus continues its advance across the UK. Having
In recent days we have had a number of clients contact us asking about their legal position in the wake of the coronavirus outbreak. We
Is your business ready for the changing IR35 tax rules? Background to IR35 Personal Services Companies (PSCs) became increasingly popular in the 1990s and allowed
5 New Year resolutions to help you prepare for employing EU nationals after Brexit With the new year now upon us, if you run a
Issues which many employers are likely to face during the Coronavirus outbreak. Many employers will be concerned regarding the impact, or potential impact, of the
Should event planners be cancelling events in light of the coronavirus? Planners of all types of events, from the biggest international concerts and conferences to
Covid-19 – What is the commercial cost? Large-scale events and sporting fixtures are being cancelled worldwide and it looks like the commercial cost of Covid-19
NatWest is the largest supporter of UK businesses and is committed to helping SMEs thrive and achieve their potential. This £5bn of funding builds on
The Chancellor has set out a package of temporary, timely and targeted measures to support public services, people and businesses through this period of disruption
Latest information and advice from the UK government Tips for communicating with employees in a time of crisis – from CIPR Guidance for employers and
The coronavirus (COVID-19) pandemic is fundamentally a human crisis, but its impact upon business in general, and franchising in particular, cannot be ignored. Since 24
£2bn of arrangement fee free finance available to support small businesses up to £25m turnover in size Relationship managers already speaking directly with businesses most
HSBC UK announces a package of support for customers as they tackle the financial impact of Covid-19. For personal customers in financial difficulty, this could
A recent study has revealed that a whopping 77% of parents are happy to invest their hard-earned cash in after-school activities for their children*. And
Richard Langrick at Ashtons Franchise Consultancy delves down into what franchise and operations manuals are and the benefits of them The question that all potential franchisors
This article is an introduction to Lean Six Sigma, a process management tool, and the benefits it can bring to you, both at work and
Push Group shares its tips and tricks to refresh one of your most valuable sales assets and be ready for the ever-changing digital environment Consumers
The bfa shares insight into how it helps to contribute to further learning and development for individuals and for businesses CPD (Continued Professional Development), is
Warren Buffet famously said: “It can take 20 years to build a reputation and only five minutes to ruin it. If you think about it
The British Franchise Association investigates the importance of rebranding your business in order to keep relevant, maintain consumer confidence, and build trust Whether you are
Emails were a revolution in communication 20 to 30 years ago, but like everything in technology, time moves on, and if you don’t, you, your
Never underestimate the power of frachisee engagement. Whether you throw an annual conference or send out a survey, it’s imperative for franchise businesses to engage
1) Bad newsThere’s so much bad news in the media. We’re not suggesting you share all your bad news just because “any publicity is good
Before taking the plunge and putting a franchise business up for sale, there are several things a franchisee should consider and a number of actions
Excitement, anticipation, hope and ambition, as well as trepidation and nervousness: the swirl of emotions going through a new franchisee’s mind as they take on
Adam Lovelock is a Director and Head of Online Marketing at Coconut Creatives, a reputable franchise marketing agency. Based on his experiences of working with
The British Franchise Association investigates why selective recruitment has led to a healthy industry, and a boosted UK economy The success of franchising can be
A clean inbox You might be thinking this is a simple one to start with, but I can guarantee it’s going to be a mountain
With the arrival of recent innovations, new products and services on the market – particularly within the financial services sector – security professionals are becoming
Sleeepzzzzzzz Most of the points on this list may seem obvious, but that doesn’t stop you from not doing them! This includes getting the right
According to the latest figures, the number of businesses fined by the Pensions Regulator for auto-enrolment errors rose by 144% in the past year. The
We all know it’s important to be eco-friendly but sometimes we don’t always know where to start, especially at work where we’re all busy with
Marketing our businesses has changed dramatically over the last 10 years. However, with new technological advances, and changes in consumer behaviours, the next decade could
Begin your franchise journey I believe this is a month of preparation and bringing goals to life. So for those who have become interested in
By Annabel Dunster, Associate Solicitor for Hamilton Pratt Branding is one of the most important elements of a franchise model. Brand awareness is more relevant
Aiden Keegan, CEO of Esquires Coffee UK, explains why purchasing fair trade is more important than ever “Ethical standards and values are higher than ever
I have been amazed over the last few years on how many franchisors are willing to partner with a franchisee without checking who they are
For franchisors and franchisees social media is a double-edged sword. It’s something of a mixed blessing at best and for many, arguably, a complete irritation
The franchisor-franchisee relationship is the bedrock of a successful franchise business. The last thing you want is to become embroiled in a lengthy, costly legal
We caught up with Suki Dehal, Franchise Development Manager, for Lloyd’s Bank to ask him some of the hard questions Franchisors or Franchisees face when
Franchisors make their money from the royalties paid by successful franchisees, so underinvesting in their training is ultimately going to hurt the franchisor the most.
by Amy RenardsonBusiness & Marketing Executive, Coconut Creatives@Coconut_Creativ What is PR? PR is the process of building trust and credibility with your prospects and lets
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