Industry News Centre

First to achieve 5-Star Franchisee Satisfaction for 7 consecutive years

May 21, 2019

The latest results are out from WorkBuzz, who have been gathering objective feedback from franchisees across 100 franchise brands since 2011, for their annual Franchisee Satisfaction Benchmark Survey. For the 7th consecutive year, ActionCOACH franchise partners have recorded 5-Star levels of satisfaction.

Ian Christelow (R) Picking up WorkBuzz Award in 2018

Last year, ActionCOACH were joined by just three other franchisors who had achieved the 5-Star Franchisee Satisfaction status six years in a row. Now with 35 stars to their name, the world’s number one business coaching franchise who were also awarded Best B2B Franchise at the Best Franchise Awards in November 2018, is celebrating this fantastic achievement.

“We’ve made big changes in the last 12 months with the introduction of our new Senior Partner licence, but our franchise partners have responded as we hoped – rising to the challenge of reaching more business owners than ever before. The key to supporting them to success is our 50-strong dedicated support team and the 70 days a year of support offered to our franchise partners. We’re proud to receive a 100% score from our franchise partners agreeing our team is willing to go the extra mile but rest assured, we won’t be resting on our laurels any time soon,” said Ian Christelow, Co-founder of ActionCOACH UK.

The WorkBuzz Franchise Satisfaction Survey asks franchisees to anonymously rate their franchisor on their products,services and infrastructure. ActionCOACH franchise partners scored their franchisor on training and support, the system, culture and relationships, leadership, value and rewards and general satisfaction. The results of this survey produces a benchmark of satisfaction scores and high-scoring franchises are invited to present to a panel of judges for the Lloyds Bank Best Franchise Awards. In the latest awards in 2018, ActionCOACH beat two other shortlisted franchises in the category, Pink Spaghetti and the HR Department, to the top spot for Best Business-to-Business Franchise.

“This isn’t just about being eligible to enter the Best Franchise Awards, we use this insight to measure, understand and improve the performance of our UK support team,” adds Ian.


Latest News

bfa Monthly Franchise Insights

Free franchising webinar

We use cookies to give you the best possible experience on our website. By continuing to browse this site, you give consent for cookies to be used. For more details, please read our Cookie Policy.