Franchisees are supported through their buy in decision making; their induction to the business; onboarding and set up; and regularly through our Review and Support processes throughout their time with didi rugby.  The potential of the proposed area is assessed through our data driven analysis to ensure buy in decisions are well founded.

The induction is supported by

• a Franchisee manual including business planning; media and marketing materials
• one to one support to develop a SMART business plan for the first year and an outline strategy for the first 3 years
• one to one online or in person orientation of the online booking and payment system which also acts as our CRM system integrated with Zoom and Mailchimp.
• an Operational Manual detailing Policies; Procedures and operational processes and supporting documents. All regularly updated documents are available online through Facebook Workplace Library
• one to one online or in person support to develop an effective social media and marketing approach, including a bank of online resources eg photos; videos; post and poster formats

Ongoing support is provided by our

• Review and Support process which offers 2 informal reviews a year and one formal end of year review with the full HQ Team to look at all aspects of how the business is performing.
• Regular webinars delivered by members of the HQ Team or videos posted on topics related to running the business or ensuring we are constantly improving and updating our product to ensure high quality delivery of our sessions.
• regular franchisee led webinars which are set up to allow informal sharing and discussion to take place
• regular newsletters giving company news and developments and updates from the sector to ensure franchisees are engaging with the wider sector and gaining support from the emerging developing networks
• internal team communication is supported informally through Facebook Workplace focus groups and discussions.