Heritage Healthcare Franchising Limited is based in Darlington. Both the company-owned and franchise offices provide expert care at home to individuals who have been assessed as needing support to enable them to continue living independently, within their own home and community.
Heritage Healthcare is a family business with a family culture and has over 85 years’ experience within the care sector. We are committed to providing, and continuously developing, the highest standard of service for all clients.
Heritage Healthcare has had a growing franchise division since 2013 and continues to look for committed, ambitious and motivated individuals who have the desire to own, operate and develop their own home care business. Territories within the UK are bespoke and carefully researched to offer a significant opportunity for success.
The robust franchise model has been proven as a success and has lead Heritage Healthcare to launch into the international market.
New franchisees will attend our head office in Darlington for an intensive 10-day classroom-based induction programme including care service delivery, regulations, marketing and all aspects of business development.
Following this, they will receive regular support and advice throughout the pre-start-up stage which will enable them to develop and grow their business within their territory. Our training package will develop individuals into competent and capable franchisees.
Heritage Healthcare franchisees are responsible for managing their business and business development. For those that lack care experience, a Care Manager is put in place and, together, they work closely to build the Care Team, deliver care and develop the business locally.
Heritage Healthcare work tirelessly with franchisees to create local brand awareness and help them to establish relationships with their key referral sources through networking with community groups and charities.
Anthonia Ugwumba is both owner and registered care manager of Heritage Healthcare Barnet. An experienced social care professional, Anthonia has committed the last 17 years to working with vulnerable people, particularly the elderly and people with learning difficulties or mental health problems.
Anthonia has worked hard to build the Heritage Healthcare brand within her territory of Barnet. She regularly attends ‘Dementia Cafés’ and community groups for the elderly to discuss home care and give advice on dementia.
“We are proud to provide a reliable and responsive care service with a person centred approach full of empathy, respect and dignity,” says Anthonia.
Anthonia and Heritage Healthcare Barnet are now an Age UK Registered Business, meaning they are recognised by the charity as a reputable business and are recommended to their customers. Anthonia underwent a comprehensive vetting process with particular mandatory requirement to achieve this status.
Heritage Healthcare first met Cardiff-based Jameela Kotawala at the National Franchise Exhibition in Birmingham in October 2013. Jameela became the first franchisee to open a Heritage Healthcare franchise in November 2014.
Since the launch of her business, Jameela has completed the Level 5 diploma in leadership for health and social, hugely improving her knowledge of the care sector.
Jameela says: “The ongoing support I have received from Heritage has simply been first class from all aspects of the business, including: operations, marketing, finance, IT and training. I currently employ 13 staff and have had to move into larger offices to aid and assist with the future growth of the business.”
Heritage Healthcare Cardiff is going from strength to strength. Since its launch, Jameela has been recognised as a finalist for the Business Start-Ups awards, has received a 100% rating following their inspection from Care Inspectorate Wales (CIQ), testament to Jameela and the care team in Cardiff’s high standards in business and care. This achievement lead Jameela to be named Heritage Healthcare’s ‘Franchisee of the Year’ in 2017.