Membership History

Full Member
Joined 2007
Active Board Member

Membership History

Full Member
Joined 2007
Active Board Member

Company Overview

Home Instead has many accolades including what is considered to be the pinnacle in franchising, the bfa HSBC GOLD’ Franchisor of the Year award 2020.

The company has also been ranked No 1 in the Elite Franchise top 100 franchises. It has also been awarded The Queen’s Award for innovation and holds a Princess Royal Training Award.

Home Instead is the world leader in non-medical care and the UK pioneer of relationship-led care for older people in their own homes since 2005.

Home Instead has 240+ franchise owners in the UK and operates in 12 countries with over 1,200 offices worldwide.

Franchise Overview

The company has a proven model that delivers both outstanding care and outstanding results for franchisees; put simply, Home Instead is making lives better for everyone.

Across the UK network, the franchise business supports more than 15,000 clients and employs in excess of 11,000 CAREGivers.

A rapidly ageing population means there are high levels of demand for Home Instead’s services. As a result, Home Instead franchisees enjoy exceptional growth opportunities providing their unique quality home care.

Home Instead has over 65 Outstanding ratings from inspections by the Care Quality Commission (CQC) for the care they provide, more than any other home care provider.


Home Instead’s training is unrivalled. With New Owner, 90 and 180-day development programmes, followed by ongoing support from the business development, marketing, care, quality, finance, IT and standards teams, a franchisee is always supported. There’s a 4:1 ratio of franchise offices to National Office employees, who are there to support owners throughout their business life cycle. Our franchisees support each other too, with strong peer collaboration.

Daily Life of a franchisee

As a management franchise, no care experience is needed. The owner is responsible for business growth with a team of care professionals managing and delivering the quality care.

Franchisees have a highly experienced national office team which provides specialist and ongoing support including business development, marketing, care, quality, finance, IT and standards.


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Let's care about caring
27 February 2023
Lorraine Kelly proud to award Home Instead's Care Professional of the Year
10 February 2023
Home Instead franchisee recognised for outstanding community commitment
7 February 2023

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