Membership History

Full Member
Joined 1992

Membership History

Full Member
Joined 1992

Company Overview

Established in 1982, Minster Cleaning is the UK’s leading office and commercial cleaning franchise. Managed by local Minster franchise partners, thousands of customers benefit from our expert and reliable commercial cleaning, tailored to their precise needs. Our greatest achievement is seen through our high customer referral rate and repeat business. In 1992, we expanded our successful business model into a management franchise and now have over 40 branches across the UK with a joint turnover of £40m+.

Franchise Overview

Minster Cleaning is the UK’s leading commercial cleaning franchise business and has been established for over 35 years with branches across the UK.  We offer exceptional support to help your business succeed. With expertise in marketing, operations, finance and IT, we’ll provide you with the necessary business tools and training to make sure you’re set up quickly and seeing a healthy return on your investment.

Across our franchise network, half of our franchisees are achieving sales of more than £1 million and our top branches are each achieving sales in excess of £2 million, with £200k+ net profit potential.  Our territories are large and exclusive to each branch offering a wide geographical target market to maximise.

On average franchisees have been with us for 14 years, showing that our tried and tested business model works and is providing secure and profitable futures for our partners.


Our franchisees receive one week’s initial training at our Network Support Centre in Birmingham, prior to the branch opening.  During the training, all aspects of running the franchise are discussed, including marketing, operational management, IT, administration and accounting.  Once the branch opens, our Network Support Centre team will provide extra support and training as required.  This may be face-to-face at the branch, or via telephone calls to help embed training and understanding.

Daily Life of a franchisee

An average day for our franchisees entails plenty of decision making, multi-tasking, problem-solving and project management across all areas of the business.  Regular, open communication with office staff ensures the business is operating efficiently.  Identifying and acting upon business opportunities is key to growth.  Building relationships and networking daily are also very important when it comes to increasing brand awareness and establishing your reputation as a franchise owner.

Minster Cleaning Lancashire

As managing director of a manufacturing company, Arthur believed his management capabilities and experience would be better used to run his own business.
So, in 1996, he stepped out into business ownership.

In identifying that franchising would allow him to establish a business quickly, with minimum risk, Arthur invested in a Minster Cleaning franchise. He appreciated the brand’s openness and was attracted by the people-centred approach.

Combining his people skills and management experience with the Minster Cleaning model and training, Arthur was soon achieving a turnover of over £1million. In 2005, he invited his daughter, Emma, to join him in the business. She soon started having a positive impact on the business, as business development manager, and was promoted to operations director. In 2011, she became a joint franchise partner with her father.

Arthur and Emma constantly find ways to improve operations, in order to further expand their business. By offering excellent service levels, value for money and a flexible service tailored to clients’ individual needs, something their clients affirm, they continue to achieve their goal of growing their franchise.

Minster Cleaning Sheffield

James Lofthouse, owner of Minster Cleaning Sheffield, became the first franchise partner to reach £2m turnover.

James had undertaken various management roles prior to joining Minster. He was also not a stranger to the benefits of franchising, having run one with a different brand previously. James decided on Minster Cleaning as his next venture, because it was a long-established and well-respected franchise, with a proven track record for success. He was also attracted by Minster’s large territories, which offers him enormous potential to expand his business.

Having taken on Minster Cleaning Sheffield in 2005, James has consistently grown his business by steadily increasing his customer-base and the value of service his staff deliver. This is a testament to both his management abilities and the resilience of Minster’s business model. This was recognised when he was a finalist at the bfa HSBC Franchise Awards 2018, for the Customer Focus Franchisee of the Year category.

James plans to keep the business growing by continuing to offer excellent service levels, value for money and a flexible service which is tailored to the individual needs of both long-established and new clients.

Minster Cleaning, Edinburgh and Lothians

Paul and Kirsten Dunn relocated to Scotland from South Africa in 2016. Investing in a franchise was the logical choice for them, if they were to quickly start earning an income.

Having researched other franchises, Paul and Kirsten felt Minster Cleaning suited both their experience and skillsets, allowing the couple to take on different roles in order to successfully run their business. Kirsten manages the office, focusing on finance and admin. Paul, having had experience within the sector, concentrates on commercial and operational functions.

Moving to a new country, starting a whole new life and taking on a business was a huge step. For Paul and Kirsten, working together has given them strength, as they know they can rely on each other. The secret to them successfully working together lies in their mutual respect, with an unbreakable rule to not discuss work away from the office.

Paul and Kirsten know businesses will always need their high standard commercial cleaning services. They plan to increase their landlord and developer client-base to add to their healthy turnover.


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Expert Advice
Latest News
Andrew Proverbs, financial controller at Minster Cleaning talks about how we’ve helped our franchisees through the pandemic
9 June 2021
Top 3 challenges of running a commercial cleaning franchise
17 March 2021
Minster Cleaning launches attractive new growth scheme!
4 November 2020

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