Membership History

Joined 2022

Company Overview

PetStay began in 2005 when MD Carole Davy struggled to find care for her two beloved Cocker Spaniels, Cassie, and Lucy, whilst she went on holiday. She knew a boarding kennel would make her pooches anxious and wanted a stress-free environment they could relax in.

Carole recognised having home from home surroundings for Cassie and Lucy, would mean she could relax on holiday safe in the knowledge that they were being well looked after. With their daily routines unchanged, in a caring home that wasn’t too dissimilar to their own, she knew they would be happy.

PetStay provide a home-from-home dog boarding service where no dogs from different households are mixed, and our customers get to meet their carer before their dog/s stay.

Our booking process enables us to select the perfect carer for the customers dog, giving them complete peace of mind when they are on holiday.  Our Carers follow all of the dog’s routines, and and the dog/s are given all of  the love and attention they would receive at home.

Carole grew her business across Hull, the East Riding of Yorkshire and Lincolnshire before making the decision to franchise in 2012. Now, PetStay is a market leader in the dog home boarding sector, which provides a fantastic one on one service for all our lovely customers and their four-legged friends.

Franchise Overview

The core of the home dog boarding franchise is placing customers’ dogs with one of your network of dog carers whilst the owner goes on holiday.

Working from home with flexible hours to suit your lifestyle, you will run your own business enabling you to have a better work/life balance.


With our wealth of experience and successes, during training you will receive all of the tools you need to kick start your branch.  Key areas we cover include target markets, sales activity, lead generation tools and techniques, marketing and using social media, lead conversion and how to maximise turnover.  The training and support that PetStay offer is on-going.

Our Team at head office will keep you up to date with business trends, changes to the sector, as well as sharing best practice with your fellow franchisees.

We are with you every step of the way! With all of this behind you, you will have the new opportunity you crave with the reassurance of the well know PetStay brand.

Daily Life of a franchisee

Have you ever wondered what it could be like to run your own business working from home? Picture yourself firing up your laptop whilst clicking the kettle on and booking in your next spin class or round of golf, all of this before your workday begins.

A typical day as a PetStay Franchisee would include:-

  • Speaking with your customers to take details about their beloved four-legged friends before matching them to one of your network of carers.
  • Arranging a meeting between your customer and carer to ensure both parties are happy.
  • Arranging all the necessary paperwork for your customer to process and confirm their booking.
  • Entering bookings on the bespoke purpose built PetStay system.
  • Continuously working on growing your business through local marketing, visiting like-minded businesses along with attending/exhibiting at local dog shows in your area.
  • Canvassing to recruit new carers and then following a selection progress through to the interview stage.
  • Managing your own admin and keeping your accounts up to date.
  • Looking at new ways to reach more potential customers and carers in your area.
  • Regular contact with Head Office to share reviews, news, and performance.

Chris and Mark

We discovered PetStay when Mark’s parents began being carers for our neighbouring PetStay branch in Leicester. We had always toyed with the idea of having our own business and when we found out the franchise was available for the Derby area, toying with the idea became a much more serious discussion about being our own bosses. The 9-5 rat race we were both in had become tiresome and we figured, why are we working all these hours for someone else? Our friends had also started their own business a couple of years before and seeing not only the flexibility they had of being their own bosses but also the passion for something that was theirs was really inspiring.

Whilst we considered starting our own business, there was not only the start-up fees to take into account but also all the legalities of being a business owner, which quite frankly made us nervous, not only this but with me having been used to working with a network of people, we felt I would have found starting up on our own quite lonely.

It was then we came across the idea of a franchise and finding this option much more appealing, we stepped our search up a gear! From our first conversation with Carole, we knew we had found something special and after making the trip up to Hull to meet Carole and see PetStay’s HQ, we knew there and then this was most definitely the franchise for us!!! The support and training Carole and her team provided was invaluable and so in October 2015 after our induction at PetStay HQ, PetStay Derby was launched!

The lifestyle and flexibility it has given us has been great and whilst we are always working on PetStay, we work on it together…and it’s ours, so we know we’re working on building something amazing! We spend some of our weekends visiting local events, having our own PetStay stand which is great because it gives us the opportunity to do what we love most and that’s talk about dogs!!!

And being a part of the PetStay family really adds to what makes it so worthwhile…sharing ideas, discussing how to build our businesses and being in the knowledge we have the backing of a company that really does have the love of the dogs at the forefront of what they do!

The first year of PetStay Derby was hard work but really exciting. Getting carers on board was, of course, the first job, so with plenty of leaflet dropping and advertising in our local magazines, we gradually grew our team of carers to around the 25 mark. The next job was then getting the PetStay name and brand out there and we were so surprised at how many people hadn’t really heard of home dog boarding. We attended as many local events as we could and made sure all our friends were sharing our Facebook page, not to mention the leaflet dropping continued as well as visiting local vets and pet shops asking them to display our posters. And as time went on the business grew with nearly 150 new customers in our first year, this has pretty much been maintained year on year.

The success of Derby really made us look at the other opportunity that we had been aware of from day one and that was that our neighbouring city of Nottingham didn’t have a PetStay. It was a big decision, both of us being Derby born and bred, we did not know Nottingham as well and with Nottingham being a bigger city, we had to really look at how much time we would have available in building the PetStay name while ensuring we didn’t take our focus off PetStay Derby. But deep down we knew it was something we wanted to do, and Derby’s success had shown us what we would be missing if we didn’t buy it, and so in October 2016 we officially bought the franchise for PetStay Nottingham. Six years on from that, we are now running our two PetStay branches and loving it so much that we have renewed both Franchise agreements for another 5 years with PetStay.


PetStay York, Harrogate & North Leeds

Sale Price: £39,995

Business overview:

This branch has been the longest running and has built up over the past 10 years into a large successful business. At the present time there are 27+ lovely carers and lots of new and returning customer.  Regularly recommended by vets, dog walkers and councils.
Successful franchise model, with over 15 years’ experience and 30 PetStay branches in the UK. All highly regarded and possessing a high reputation with 5* reviews.  PetStay offers home boarding for dogs, which is a fantastic alternative to kennels and extremely popular.

Benefits of purchasing this Branch:

– Great potential for expansion further.
– Instant earnings through existing customers as well as regular new enquiries.
– 5* reputation and returning customers.
– Business pages are running and ready to be handed over.
– Full Training will be given to buyer

Reason for sale:
The owner is retiring.

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