- Cleaning Services
PVC Vendo provides commercial vehicle cleaning to a wide range of haulage and transports organisations. Our franchisees visit the customer’s site at any time, but frequently on evenings and weekends, to clean their fleets of commercial vehicles. This franchise can be run as a ‘man in a van’ operation or as a management franchise. We are seeing an increase in the numbers of commercial vehicles we are being asked to clean (August 2020) and do not expect this to decrease any time soon. Franchisees need to enjoy working outdoors in all weathers and be prepared to work hard to build up a successful business. Although Head office employs staff to find national and some local contracts, franchisees are also required to look for their own clients. We currently have contracts with many national organisations including: BOC, G4S, DHL, Tuffnell’s, Parcel Force, FedEx
Facts about the transport industry in the UK.
Information supplied by the Road Haulage Association:
PVC Vendo was founded in 1981 and franchised at the end of 1988. In December 2018 it was bought by Darren Taylor, joining Wilkins Chimney Sweep, Traas Pest Control and Stumpbusters and Thomas Cleaning in the Taylor Made Franchising group.
The team at PVC Vendo is hugely experienced; General Manager David Callister has 28 yrs of experience in the franchising sector and Operations Manager Mick Heapy, who provides day to day technical support, has been with PVC Vendo for 27 years. They have recently been joined by a Marketing Manager whose focus is sourcing national and local accounts for the network.
We have 24 franchisees at PVC Vendo, servicing 33 territories, with approximately 35-40 vans on the road. Our very first franchisee, Darren Martin, who started trading in January 1989, is still a franchisee today, owning and running PVC Vendo Ramsey, Cambridgeshire. We rarely lose franchisees, which is a testament to the strength of our model and the profitability of the business.
Having been a Stumpbusters franchisee himself and understanding the rigours of working outdoors in all weathers, Managing Director Darren Taylor is a firm believer in using technology to make the lives of franchisees easier and so, in 2019, he commissioned the development of a bespoke piece of software for his PVC Vendo franchisees. Run via an app on the operator’s phone, ProWash records all washes completed and with the touch of a button lets the client know the job has been done and emails them the invoice. To enable franchisees to manage their accounts, we factor their invoices, meaning they can rely on a regular income, leaving the job of chasing up payment to us and letting them get on with the job of cleaning more vehicles.
A new PVC Vendo franchisee can expect a three-week training programme with a combination of classroom (in Wembley), practical and on-site training.
The classroom sessions teach the franchisee how to run the business and how to operate the ProWash app. During the practical training sessions franchisees will be taught how to use and maintain their cleaning equipment and finally, franchisees will spend two weeks with at least two different franchisees, in the field, learning how to wash commercial vehicles of all shapes and sizes correctly.
Once training is over, franchisees continue to receive regular visits from the Operations Team to check for quality of service and for on-going business support. They are also available 5 days a week for telephone support and guidance as and when necessary.
A typical ‘day’ for a PVC Vendo franchisee often starts in the evening (but can be at any time of day). As a support service to the busy UK haulage industry, most of our work is done in the evenings or weekends when the vehicles are off the road.
On arrival at the customer’s site, our franchisee will check in with the customer, locate and wash the fleet of vehicles, record the washes on the ProWash app, click complete and leave the software to do the rest. The washing can be done alone or by a team. We are happy to help our franchisees to recruit local staff to wash vehicles as their business expands.
Although we work hard to provide franchisees with national contracts, they are also expected to do their own marketing to build their business. We provide templates of marketing material to help franchisees with this.