Membership History

Associate Member
Joined 2013

Membership History

Associate Member
Joined 2013

Company Overview

Total Clean has operated in the commercial cleaning sector since1988 and enjoys a 95% client retention rate. This amazing longevity and success is based on an unrelenting commitment to service excellence and an obsessive attention to detail. Among its many longstanding clients, it has the privilege of enjoying one client from the very first week of operation. Gowning from England to Wales and Scotland.

Franchise Overview

Total Clean started franchising in 2013. We offer a complete managed service opportunity. In return for your initial investment, you will receive everything you require to hit the ground running and power your new business.


Total Clean is a company dedicated to building strong long-term relationships with our customers and we have transferred this to our franchise model. We offer a comprehensive training programme with our experience of 30 years in the cleaning sector, designed to deliver all the elements required to develop and run the franchise successfully.

Daily Life of a franchisee

Our franchisees operate from home, where they are able to maintain a high value service without the burden of unnecessary operating costs. They manage a team of locally-based cleaning operatives, which increases in size as new contracts are won in their dedicated territories.

Franchisees win customers by developing close relationships within their local business community and by carrying out marketing and sales activities, with the support of the franchisor. Once contracts are won, franchisees will carry out regular audits to ensure our high level of quality service is maintained and discuss cleaning requirements with clients.

Eric White

Eric White, an ex-wholesale bakery manager, became the proud owner of the Total Clean Manchester franchise in March 2014. Eric began looking for a new opportunity before even leaving his last and Total Clean stood out to him as the right opportunity. With previous background in operations and management, he was confident that he possessed the core skills needed to operate a Total Clean management franchise.

“I decided to leave my previous position because I wanted more control of my future,” Eric says. “I looked at various other franchises before deciding on Total Clean. I knew I didn’t want to operate a van franchise, so I spoke to a variety of other types of franchisors. Total Clean seemed more attractive than the others to me and, although they were a young franchise at the time, their business model is proven and their franchise model is very well designed. They came across as very professional and helpful, so it was a clear decision for me.”

Since launching in May 2014, Eric has made an amazing start by winning contracts well ahead of his personal business plan. Additionally, managing his own business is delivering the added benefits of time to spend with his wife, grown up children and his grandchildren as well as his beloved golf.

He continues: “I chose Total Clean because I wanted to benefit from a proven business model and guidance from people who have done it before and know what they are talking about. I didn’t consider any other cleaning franchises apart from Total Clean – the decision just felt right to me. Knowing that I would save on overheads because you don’t need any premises was another deciding factor for me.

“I heard about franchising through a Google search when I started looking for a new business opportunity. Once I’d started looking into Total Clean it only took me four weeks to decide to buy my franchise – it was just the right decision for me!

“For my training I spent five days at head office in London and learnt about the business model, how to operate the business and the correct cleaning methods so I felt prepared when it was time to launch Total Clean to my market and operate the business with the support from the Franchisor.

“My advice to anyone looking at buying a franchise is to look at all the possibilities that are available to you and make sure that it’s definitely something you want to do and you will enjoy. A franchise is a big investment so you need to make sure it’s something that you can do for the long-term.

“I want to build a successful business that will be profitable and secure. I also want to bring in my family members to the business to help out and to help them with their futures.”

Joy Makungu

Joy was always interested in owning her own business. She managed to start a care agency which grew into a successful enterprise, but with the onset of lockdown Joy wanted another enterprise that was not so legislatively controlled. Joy was not keen on starting another business from scratch as the previous venture was fraught with costly dead ends.

Joy wanted to find a business concept that was scalable and sellable, but didn’t require an extortionate up-front commercial fitout cost. Researching in Retail, hospitality and education one thing dawned on Joy, all of these sectors required cleaning. Once Joy knew what she was looking for all she had to do was find the Right commercial cleaning company and that was Total Clean.

“All the challenges I had starting my agency did not exist with Total Clean. There was a clear strategy in what I needed to do and what to focus on. From day one I had the confidence of being a 30 plus year company. I have access to a huge knowledge bank able to steer me clear from those costly dead ends. There is strong business support available to advise on every aspect of the business, from mobilising contracts, to up selling my services. I could not be happier with my decision. The only regret I have is not making the decision sooner.”

Kerry Collier

After working for the NHS as a Nurse for a number of years, Kerry believed her leadership and discipline skills had equipped her to work for herself. After developing a couple of enterprises that kept Kerry busy, she was looking for a chance to build and earn through managing others, rather than charging out of her hours.

Kerry decided to investigate the franchise market for something that was flexible and adaptable which provided a service that was universally needed. For Kerry commercial cleaning ticked all the boxes. After researching a number of commercial cleaning franchises Kerry choose Total Clean. She selected Total Clean because of the initial guarantee at the Business Plus Level. Kerry has become the first Total Clean Franchise in Wales and is enjoying being part of the Total Clean team.

“The team at Total Clean are very, approachable, Knowledgeable and ready to please. It is a great comfort to me to know there is meaningful support to hand from people who have my best interests in mind. I am so excited with my decision to have gone with Total Clean. We have started with a bang.”


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2022 - business after covid
14 September 2022
Good things come in fours for Total Clean
14 November 2013

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