Membership History

Provisional Member
Joined 2019

Membership History

Provisional Member
Joined 2019

Company Overview

We’re one of the world’s largest mobile communications providers, operating in 26 countries and in partnership with networks in over 55 more. We have almost 444 million customers and around 19.5 million in the UK. Calls made on our network can make a big difference to someone’s day – making them laugh, smile, or delivering life-changing news. We’re proud to be part of that, and always have been.

Franchise Overview

Our franchise systems, otherwise known as our Partner Programme, are set up all over the world. We use the skills we’ve learnt over the last 30 years to give our Partners (franchisees) the best chance to shine.  80% of our global retail estate has seen investment and in August 2017 Vodafone UK took the same step, bringing entrepreneurs the opportunity to build a successful business with the backing of our global brand.

Our Partner Programme offers local entrepreneurs the chance to be their own boss of up to three Vodafone-branded stores.  They receive a fully fitted store offering the latest smartphones, connected devices for the home and the UK’s fastest growing home broadband service – all backed by our new Unlimited plans and high-speed mobile and fixed fibre network.  More information on our Partner Programme is available at www.vodafone.co.uk/franchise. 

Since launching we have grown rapidly – in 2019 alone we celebrated the opening of our 100th, 150th and 200th franchised stores and we have more on the way. For us, this is just the start: we are wholly committed to our vision of an exciting future and to working with our Partners to deliver fantastic services and innovative products to our customers.


We want to make sure that we’re absolutely right for each other, so before you sign the dotted line you’ll attend a Discovery Day, two interviews and a Franchise Finance workshop.

This workshop consists of:

  • Introducing you to a business plan and a financial projections template which you will use to produce your own business plan with the assistance of a tutor.
  • General training on business finance and accounts to enable you to monitor your business performance using key performance indicators.
  • Guidance on the following: Business Objectives, Market Information, The Competition, USP’s, Marketing Strategy, Staffing Structures and projected sales figures for the first 3 years of your business.

You’ll also spend one month shadowing a fellow Partner or Store Manager, providing you with the best training possible to hit the ground running once you own your own store. Your regional and divisional managers, the HQ team, and the national franchise managers are there to provide support and guidance throughout your time with Vodafone.  

Once you’re fully trained and ready, we provide a fully kitted out, newly refurbished store including all fixtures, fittings, furniture and marketing POS.

Daily Life of a franchisee

Our partners are passionate, committed entrepreneurs who share the Vodafone values and goals. Investing in one of our stores means you become an ambassador of a big-name brand with all its support, while keeping the freedom of being your own boss. After all, we don’t consider you a franchisee – you’re our partner. Hear direct from some of our Partners below:

John Fanibe

Before John became a Partner, he was a Vodafone store manager for 10 years. He wanted to run his own business and so when the opportunity arose he was “very interested”. He has been delighted with his choice:

“My highlights are the continued growth in all my stores. Every month we are seeing increased sales and benefiting from repeat business due to our great customer service. I'm very proud of my team.  All 3 stores are now operating at least 50% more than when I first took them over.”

“My advice to others is that you need to believe in yourself and have the self-confidence to succeed. Take the plunge as the rewards are worth it.  This is a great opportunity and one that will change your life. You get a lot of support and you will have other franchisees to seek help from as well so you can only succeed. The sky is the limit.”

Donna Watton

Donna has been a Partner since 2018, and has found that being a franchise owner has had many positive impacts, both on her own life and on the local community.  

“The biggest challenge I’ve faced is the clear decline of footfall in a lot of shopping areas, so one of the changes I’ve brought into my way of working is focusing on how I can make bring the town to life and combat the negative perception people have of the town centre… I am now a stakeholder and part of the ‘Town Team’ working with other retailers and the local council to help with the success and rebranding of the high street to give people an amazing experience and reason to come into the town. This is a great opportunity for me to really have an input in how the structure of the town will look in the future, and direct the town towards a more thriving and successful high street where people love to visit.”


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