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Franchisee Has Sights Focused

X-Press Legal Services Ltd’s Gloucestershire franchisee, Penny Brierley, scooped the top award in the franchise’s recent awards, chosen from the network of over 40 franchisees across the UK. 

“This award is very well deserved,” said Lynne Lister, managing director of X-Press Legal Services Ltd, which provides property searches and reports, working on behalf of solicitors and other conveyancing professionals.

“Penny is very dedicated and provides an excellent service to her clients.  She works hard, not just in her own business but she also contributes greatly to the network as a whole,” Lynne continued.

A former ophthalmic optician, Penny discovered franchising six years ago when she was looking for a “little job” to fit in around her family. Her business grew rapidly and today she is X-Press’s top performing franchisee.  Working with her husband Graham, she employs eight people and turns over a six-figure sum.

Penny comments: “Naturally, I was delighted to receive the award.  I believe that the keys to successful franchising are to have a good relationship with your franchisor and to follow their system, which in our case is excellent. You also have to work hard and invest time and energy in proactive marketing.”

Her top tip for success is to be self-disciplined. She says: “Being determined and focused enables you to overcome obstacles and to maintain a positive outlook. Fix a time for jobs that must be done, then stick at it until they’re finished.” 

It is the second time that Penny has received the “Franchisee of the year” accolade. The first was at the end of her first year’s trading, following a phenomenal start to her business.  In all, Penny has gained a clutch of nine awards from her franchisor.  She and Graham are also members of the X-Press Legal Services’ X-Cellence Club. 

The other 2012 award winners were: Jane Hay, “Business Development Award”; Karen Underwood, “Brand Builder of the Year”; Steph Hector, “Newcomer of the Year”; Suzanne and Charlie Allen, X-Cellence Club Winners.

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