We love property. Most importantly, we love being able to help a policyholder when their property has been damaged, something we’ve been doing since 2005.
Outstanding customers service is at the root of everything we do at Aspray and this has allowed us to stand out as a market leader within the industry.
As an Aspray franchisee you will:
For those that are not property enthusiasts, handling a property insurance claim can be a difficult task and often customers come to us when they don’t know where to turn. It’s clear from the 5 star feedback we regularly receive that our service is invaluable to our customers.
Hear from our customers in the video below.
Our franchisees benefit from:
Running an Aspray franchise is best suited for those with an interest in property or insurance. You will be a good communicator, have a solution orientated attitude and drive to build a profitable business with a customer centric focus.
Training and continuous development are not just important, they are vital. Knowledge is a huge part of our culture and is key to Aspray holding its position as a leader and strong competitor within the industry.
The head office team are committed to helping franchisees understand how best to achieve their full potential by equipping them with the tools needed to effectively manage and build a profitable business.
The ten-day induction training course has been developed in line with the British Damage Management Association (BDMA) industry standards. Aspray fund those franchisees who want to further enhance their professional competency by gaining a certified qualification from the BDMA.
Ongoing Claims Handling Support
The centralised claims handling team are always on hand to provide practical support with understanding insurance, negotiating, and settling the claim. The team manage the phones 7 days a week, 24 hours a day and are often the customers first point of contact.
The support manager provides one to one training in the field on how to project manage the repairs to the property, this includes identifying and surveying the damage to the property, understanding the required building works and the process for restoring the property.
Sales, Marketing and Business Growth
Aspray have established a large national network of businesses, ‘Introducers’, who refer claims for the franchisees to manage. Throughout your franchise term, a member of the head office sales team will target potential introducers who are currently operating within, or as close as possible to, the territory, with the aim of generating claims to manage.
As an Aspray franchisee, you will promote and advertise your business through various channels such as local advertising, sponsorships, exhibitions, online and social media. The marketing team offer training and support to help you build brand awareness throughout your territory and ultimately improve lead generation from various sources.
The role offers a varied workstyle and no two days are the same. As an Aspray franchisee your main focus will be claims management which involves visiting customers at their property, negotiating settlements with the insurer, and managing property reinstatement works. Your role will also incorporate networking, building your brand within your local community, meeting with contractors and establishing relationships with potential introducers.
Starting a franchise just 6 weeks before the height of the pandemic could have derailed many but for Aspray franchisee, Jack Parkhouse, failure was not an option. Taking onboard everything he had been taught about the Aspray business model, along with support of head office, Jack adapted his thinking on business growth and lead generation.
Jack is now an award-winning franchisee after winning the ‘Next Generation Franchisee’ award at the 2021 British Franchise Association Awards in conjunction with HSBC. This award recognises young franchisees who have a passion for business and are making waves in building a successful franchise.
Since joining Aspray in 2016, John Strange’s franchise has grown into a true team operation. Growing from just one employee to four, the team works in all aspects of the business from loss assessing and claims handling through to business development and marketing.
Formally a buy-to-let investor, John understood the need for the Aspray service and the benefits that it brings to policyholders. Along with his team, John leads the way in promoting the brand across his territory, sponsoring local ice hockey team, The Glasgow Clan and as the shorts sponsor for the 21/22 football season of St. Mirren F.C.
His business has gone from strength to strength and John was the recent winner of the Pro-active Marketing Award and Business Growth Award at the 2021 Aspray National Conference. John also scooped up a Great British Franchisee award from Which Franchise in 2021.
When Lindsey started her business in 2019, she worked alone from home. Now into her third year, she has expanded her business into a family affair. Adding sister, Tracy, and nephew, Benjamin, to the company has allowed Lindsey to expand her franchise into a second territory. A true reflection of the great work Lindsey and her team are doing is shown in the many 5-star customer reviews they have achieved. Lindsey and her team are leading the way in customer service and recently picked up an award for business growth at the 2021 Aspray National Conference.