Molly Maid UK Limited

Established Member

– Joined 1997

Molly Maid operates in the professional domestic cleaning sector in the UK, carrying out over a quarter of a million home cleans every year. It is a management franchise which means franchisees employ staff to clean homes in the local area. As a full member of the British Franchise Association, Molly Maid came to the UK in 1984 and has grown from a standing start to 71 franchisees nationwide and a current annual turnover of nearly £20 million.

Molly Maid trades in the UK, Canada, USA, Japan and Portugal with an annual turnover of £220 million worldwide. 450 Molly Maid franchises perform in excess of 2 million home cleans worldwide each year. We have over 120 new locations available nationwide for new start-ups and occasionally have established Molly Maid businesses for sale. Having recently moved our support office to company-owned offices in Maidenhead, we’ve some Molly Maid franchisees who’ve already celebrated 25 years with the organisation!

Training

Initial training is 5 days, with a combination of both classroom style and interactive with existing Franchise Owners, at the Molly Maid support office, designed to give a full understanding of the business systems. Then a dedicated business advisor spends 5 days onsite coaching the new franchisee at customer estimate appointments and attending staff interviews. From then the franchisee is standing on their own feet, but with close support from their business advisor for the life of the franchise.

What will I do as a Franchisee

Your day will start by managing a high volume of enquiries and remaining in close contact with your teams to ensure they are ready and motivated to deliver the high level of service our customers expect. You will be meeting potential customers in their homes to identify their personal cleaning needs and present the consistent and thorough service our maids will provide to meet those needs. We pride ourselves in delivering a high level of customer care to maintain a loyal customer base, which is dovetailed with continually securing new regular customers to ensure sustained growth and managing those essential business admin tasks. This is an active role allowing you to get out and meet customers in their home, whilst also managing other aspects from the comfort of your own home.