Nugelato Ice Cream Boutique

Expanding Member

– Joined 2021

Nugelato is an ice cream boutique offering a sophisticated, indulgent gelato and chocolate experience. Our family have been making award winning gelato in Ireland and the UK since 1930 and our passion for creating innovative desserts has passed through generations of our family for nearly 100 years. It was out of this rich history and innovation that Nugelato was born. Since 2015 our customers have embraced our offering and Nugelato has grown from one store to ten and is continuing to grow through franchising our proven and successful business model.

With such a long history in the industry our family have won numerous business awards, however we are most proud of our “Irish News 2020 Food Champions Award” for Adaptability. In the midst of the global pandemic we were very quickly able to demonstrate great resilience and adapt as our network reorganised and redeployed our resources enabling our stores remain open, but also thrive in a world of lockdown when online purchasing became prominent and the traditional landscape completely changed.

Training

All new franchisees will receive a combination of in-store on the job training and online training programs that will cover all aspects of the work that they can expect.

The franchisee will receive 1 week in store training in one of our nominated training stores. This will allow the franchisee to become familiar with the day to day running of a store. The franchisee will learn business fundamentals of daily in store operations and maintenance, health and safety, merchandising, stock control, Nugelato store standards and customer service.

The franchisee will need to complete 1 week of online training. Online courses involve food hygiene and allergen courses, spreadsheet and key performance indicator training. The franchisee will then be granted access to our in-store management and training app.

What will I do as a Franchisee

Nugelato franchisees are encouraged to be hands on operators. Typically you will be busiest on evenings, weekends and holiday periods. Our franchisees will enjoy interacting with customers in a busy environment, dealing with any individual needs of customers and delegating tasks to their team to ensure an efficient service for our customers and create enjoyable atmosphere in the work place for our team members.

It can be busy and fast paced especially from Spring to Autumn however the franchisee will utilise our instore management app to assist them to ensure all their daily and weekly key objectives are met.