Pack & Send

Established Member
– Joined 2012

PACK & SEND UK Ltd has been operating since 2009 and is the Master Franchisee for the UK.

Launched in Australia almost 30 years ago, PACK & SEND is an internationally renowned franchise, and is available to entrepreneurs looking to get more out of their working life.

Now part of MBE Worldwide, a $1Bn+ global business services group that operates multiple franchise brands across the world, PACK & SEND Systems Pty Ltd is the worldwide franchisor.

PACK & SEND offers a unique owner-operator business opportunity in the rapidly growing global logistics sector, offering customers solutions to their shipping needs whatever they are sending.

From the smallest pre-packed item to a container-load of fragile medical equipment that requires specialist packing, we send anything, anywhere.

Our expertise and reputation for packing large, awkward, valuable, and fragile items makes us the go-to service provider when shipping items such as antiques, artwork, musical instruments and electronic equipment. Depending on the client’s requirements, goods are sent via road, air, or sea freight to locations anywhere in the world.

Our franchise partners operate from a network of retail service centres that are located in secondary high street locations, ensuring high visibility and convenience for customers but low rents for our franchise partners.  They are typically between 1,000 – 1,600 sq ft.

Our customer proposition is differentiated from the competition by three things:

Anything. Anywhere. As long as it’s physically possible (and legal!), we’ll find a way to get anything, anywhere

NO LIMITS! Our ‘no limits’ approach means we will find solutions for the most difficult and challenging jobs that require safe sending

Legendary Customer Service We are committed to providing great solutions and managing the process from beginning to end, which results in loyal repeat customers.

How does the model work?

Based in the expanding global logistics market, fuelled by the continuing growth of online transactions requiring fulfilment, the PACK & SEND business model is robust and future-proof.

Our packing solutions range from ready-made cartons with bubble wrap through custom-made boxes with bespoke foam mould packing and foam-lined crates of any size.

We offer a comprehensive range of third-party shipping services ranging from local, domestic, and international courier to air, sea, and road freight.  Our services include same-day, overnight and point to point deliveries, unaccompanied and excess baggage, furniture shipping and hi-tech transport. PACK & SEND also offers high-security shipments and vehicle transportation.

Alongside our full-service offering we operate an online self-service proposition.  This allows customers to book collection and delivery of small pre-packed parcels via our website.  Profits generated from this activity are allocated directly to the franchise partner nearest to the customer – so you can earn money in your sleep!

You will be granted an exclusive territory but your customers are not confined to your territory.  Our franchise partners build a base of regular customers based both locally and remotely, who require the assistance of a helpful and trustworthy packing and shipping partner to get their goods safely delivered.

The PACK & SEND owner-operator model is proven to deliver outstanding results for our franchise partners who enjoy running their own retail business offering a unique packing and shipping service.

All our franchise partners benefit from high gross margins and high average transaction values and are experiencing ongoing strong annual growth as their businesses win a constant stream of new customers on top of the ever-growing base of repeat customers.

Our expertise and reputation for packing large, valuable, and fragile items makes us the go-to service provider when shipping items such as antiques, artwork, musical instruments and electronic equipment. Depending on the client’s requirements, goods are sent via road, air, or sea freight to locations anywhere in the world.

Franchise partners operate from a network of retail service centres that are located in secondary high street locations, ensuring high visibility and convenience for customers without high rents.

Training

You don’t need to have any freight or logistics experience as we will teach you all about that in our specialised training programme.

Our franchise partners start as owner-operators of their own businesses, building a team to fulfil the needs of their customers by providing the very best solutions.

You will have great people skills and a passion for customer service.

Problem-solving, lateral thinking, organisational, time management, communication, people, numeracy, and computer skills are also necessary. A sales or management background is ideal but not essential.

In addition to access to all the benefits of our business model, the initial part of your PACK & SEND journey will involve an eight-week training programme and ongoing support thereafter.

When you’re ready to launch, an expert will join you and your team in your PACK & SEND service centre for the first month. They won’t run the business for you but they’ll be on hand so you can get up to speed on maximising sales and customer satisfaction.

PACK & SEND also offers two guarantees to franchisees:

  • Year 1 brand lead guarantee – PACK & SEND guarantees a defined number of leads with the opportunity to secure long-term repeat customers
  • Year 1 marketing support guarantee – whatever you spend on marketing, PACK & SEND will match it (up to a maximum of £6,000).

A unique customer proposition

The logistics market is highly competitive but the vast majority of operators offer the same old basic shipping services for pre-packed items with minimal customer service.

This is where PACK & SEND is different. We offer carefully planned packing and shipping solutions and take responsibility for making sure that customers’ goods arrive safely at their destination. In return, customers appreciate the care and attention we provide and recognise the value of our services rather than simply chasing the lowest price.

Our customer proposition is differentiated from the competition by three things:

  • Anywhere. As long as it’s physically possible (and legal!), we’ll find a way to get anything, anywhere in the world
  • NO LIMITS! Our ‘no limits’ approach means we will find solutions for almost anything that require safe sending
  • Legendary Customer Service We are committed to providing great solutions and managing the process from beginning to end, which results in loyal repeat customers

What will I do as a Franchisee

No two days are the same but you and your team will typically start your day checking emails and dealing with incoming estimate requests, tracking shipments in transit to check that everything is going smoothly and that items have been delivered as planned

It’s then time to make collections from customers, start packing the items you have in store and preparing consignments for shipment by creating labels and documents and booking collections.

Towards the end of the day our various carriers will come to the store to collect everything scheduled for shipment that day.

Throughout the day you will also be dealing with customers who drop in and handling their items or queries and, of course checking those incoming emails for orders and estimates generated by our ongoing national marketing campaign.

You will also need to set aside some time get out into your local community, visiting prospective customers and generating new business.

PACK & SEND offers an end-to-end solution so as well as selecting the best delivery option you will also offer customers customs and import document assistance.

Our franchise partners gain great satisfaction from finding solutions and satisfying customers with whom they build long-lasting business relationships. The five-star Trustpilot and Google reviews follow, bringing more customers to your door.

Key components of the PACK & SEND business model:

  • Brand – a well-established and highly reputable brand that is going from strength to strength
  • Business system – proven system with high gross margins & high average transaction values
  • GMx – sophisticated POS system that handles all aspects of the sales and shipping process
  • Supplier relationships – centrally managed relationships and pricing with key suppliers
  • National marketing – centrally managed campaign driving sales leads 365 days a year
  • Local marketing support – extensive guidance and marketing materials
  • Training – comprehensive training and ongoing support
  • Unique first year launch support guarantees

 

10-year franchise term, in your exclusive territory, renewable for a further 10 years.

PACK & SEND offers a unique owner-operator franchise opportunity in the rapidly growing global logistics sector, offering customers solutions to their shipping needs whatever they are sending.

Franchise partners benefit from high gross margins and high average transaction values and are experiencing strong annual growth

From the smallest pre-packed item to fragile medical equipment that requires specialist packing in custom made crates, we send anything, anywhere.

Our start up costs of between £75,000 and £95,000 include our franchise fee; you will also need access to working capital.

Our proven model, launched in Australia almost 30 years ago, allows our franchise partners to build highly successful, profitable businesses. Our top service centres generate annual turnover of almost £800,000.

What does a great franchise partner look like?

Our franchise partners start as owner-operators of their own businesses, building a team to fulfil the needs of their customers by providing the very best solutions. Experience in the logistics sector is not required.

You will have great people skills and a passion for customer service.

Problem-solving, lateral thinking, organisational, time management, communication, numeracy, and computer skills are also necessary.

What will I receive from PACK & SEND?

In addition to access to all the benefits of our business model, the initial part of your PACK & SEND journey will involve a comprehensive training programme and ongoing support thereafter.

When you’re ready to launch, an expert will join you and your team in your PACK & SEND service centre for the first month. They won’t run the business for you but they’ll be on hand so you can get up to speed on maximising sales and customer satisfaction.

PACK & SEND also offers two guarantees to franchisees:

  • Year 1 brand lead guarantee – PACK & SEND guarantees a defined number of leads with the opportunity to secure long-term repeat customers
  • Year 1 marketing support guarantee – whatever you spend on marketing, PACK & SEND will match it (up to a maximum of £6,000).

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How do I get started on setting up my own PACK & SEND franchise?

We believe in making finding out about our business opportunity as quick and easy as possible.

After a brief telephone interview during which we find out a bit about you and your motivation for becoming a PACK & SEND Franchise Partner, we will provide you with a comprehensive overview of our business model, which will help you decide if the opportunity is right for you.

Key Information

Start-Up Cost:

£75,000 – £95,000

Franchise Type:

Premises based

Sector Type:

Retail

Investment Type:

Management Franchise

Market:

B2B & B2C

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