As franchise owners of a thespaCLINIC, you will be bringing results-driven medi-spa treatments to your local town or city!

An early start is ideal to check any email enquiries via our website from prospective guests, manage the rota if necessary due to any team absences which are thankfully very rare, review and respond to the activity on social media from the previous day’s posts and check the daily cashflow to reconcile takings in the bank and review any invoices that are due for payment that day.

Having placed any orders with suppliers that have been approved that the Manager has recommended, it’s great to take time to walk the spa to ensure presentation and cleanliness of the guest facing areas and treatment rooms are to a high standard.  Again, with the daily protocols we have in place, the team are very good at ensuing they look great!  If there’s been a need to refer any of the previous day’s consultations with guests to our associated health care professional, details can be emailed for their review, advice and feedback which we would then liaise with the guest about before they proceed with treatments.

It’s then onto reviewing the marketing activity that we have planned to ensure activity is on track.  As we’ve been approached to do events with other local businesses, it’s important to ensure that expectations for how the events will run is managed well.  We identify who the most appropriate guests would be to invite and then personalise an invitation to them.  We also liaise with a number of the suppliers who provide great support by running in-spa events to help promote their treatments.  We definitely want to take advantage of these so we find it really beneficial to involve a member of the team to help co-ordinate these efforts which they love doing.  We may also need to accommodate time for in-spa training of the team with one of our suppliers who provide regular updates on their product range for retail and professional use.  This is always very worthwhile time for everyone to help educate our guests on how we help deliver the treatments.

In working with the team to ensure lunches are covered – important to keep their energy levels up! – it’s then an opportunity to review new branding opportunities that may be presented through networking in the local area to help get our name known.  This means taking the time to introduce our business in-person which tends to get a great response.

It’s then very helpful to spend some time with our Manager to review any operational matters that need discussing.  We want to ensure that those guests who are our Members are getting the treatments as part of their membership but also ensuring that we’re reconciling monthly membership payments from them.  We’re also reviewing any treatment funding plans that have been submitted to our finance partner for approval so that we can liaise with the guest to book them in for their course of treatments.

In being able to accommodate treatments for those guests who work during the course of their day by opening later, this time also provides an opportunity to review any retail or consumable items that will need to be re-ordered.  We can then run the end of day report to reconcile the day’s takings and ensure that, if there are any outstanding matters, these can be picked up the next morning with the team.

There’s no doubt it’s a full day! The feedback from our guests about their treatments and the appreciation the team have of their working environment, makes the effort very rewarding and worthwhile!