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Home Instead Senior Care boosts franchise development team

The franchise team at the national office of Home Instead Senior Care in Warrington, Cheshire, has been boosted by the appointment of Caroline Kanso as new business performance manager. Her role will involve the provision of help and guidance for new franchisees as they set up and develop their Home Instead business.

Caroline, who was born in Paris, has a strong background in business and project management. She has most recently worked at the Co-operative bank as relationship banking manager for social enterprise, credit unions and community groups.

Caroline was looking for an opportunity which would have a social impact as well as a meaningful challenge. She explained: “Working at Home Instead gives me the opportunity to both mentor our enthusiastic new franchise owners, and help them to provide quality home care to older people across the UK. I have experienced issues that older people can face, not only personally with my own family, but also when I was a volunteer in Ecuador where I was a translator helping people to read and write. One day an elderly lady said to me ‘the work you are doing is fantastic, but could you help me to get some glasses or could you write in bigger letters, I can’t see so well at my age!’”

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