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Molly Maid Thrilled to Receive 5 Star Franchisee Satisfaction

Molly Maid Thrilled to Receive 5 Star Franchisee Satisfaction

As you might imagine, in a global health pandemic services that clean and sanitise people’s homes has meant even greater demand for professional home cleaning services like Molly Maid, and this demand is set to continue well into the future.  While our industry has been fortunate that Government guidance has allowed us to continue to operate through all of the lockdowns, it is only because of our HomeSafe procedures that our Franchise Owners and staff members have felt confident they could clean safely and equally, that our customers have continued to trust us to clean their home.  HomeSafe has been the cornerstone of our operations since early into the first lockdown and has even been recognised by the Government as a case study for how businesses can safely bring back their workforce.

Even though we’re really proud of how quickly HomeSafe has been embraced by everyone in our organisation we’re even prouder of how everyone at Molly Maid has worked together to overcome huge challenges that businesses around the country have been facing.  It is without doubt this close support and strength of relationships are the reasons why Molly Maid was recently recognised as a finalist in the 2020/21 Best Franchise Awards, with one of the highest Franchisee feedback scores of 90%, propelling us to our second 5-Star Franchisee satisfaction award.

We were truly overwhelmed by the positive responses from our Franchisees and have selected one to share with you. “During lockdown they produced support leaflets, letters to email customers and a clear way forward to help get back to business and helped with gaining bank funding to get us all through. I really feel without their support and being a franchisee with Molly Maid I would not have survived this pandemic.”

Having achieved our exceptionally high Franchisee satisfaction score, Molly Maid was also recognised as being in the top three for businesses exceeding £10m in annual sales, alongside other high-quality franchisors, Tax Assist and Right at Home.

Director of Business Development Aaron Watson says “We have always believed that our most important priority and role is supporting our Franchise Owners to manage and grow a successful business, so to receive this recognition, this year especially, is really quite a distinction.  To also be recognised as being in the Top 3 UK Franchisors in ‘Best Franchise Awards’ in our category is icing on the cake.”


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