Leading outsourced communications expert, Moneypenny, has become an industry partner to competence and contractor management solution provider, Reset Compliance Systems.
Reset improves and simplifies health and safety procedures for estates and facilities managers, health and safety professionals, building managers, principal and sub-contractors.
Moneypenny handles over 15 million customer service communications per year – 13 million calls and 2 million live chat messages. The aim of the collaboration is to educate the industry about the growing requirement to consistently deliver excellent client care.
Simon Burlison, Business Manager at Moneypenny said: “In today’s 24/7 society, it’s never been more important to be available around the clock – particularly working in areas such as maintenance or health and safety when in can be critical to speak to someone.
“We’re privileged to support some of the most esteemed businesses within the industry and teaming up with Reset means we can help even more to improve their customer service and adapt to changing demands. Reset shares our passion for sector excellence and I’ve no doubt that we can deliver real business impact for members.”
Reset Compliance Systems is a competence-verification scheme that saves time and resources in the process of admitting third-party contractors onto any site, ensuring compliance with HSE and CDM obligations.
The partnership will see the provider offer Reset members a free two-week trial, with a full online audit trail of calls, messages and volumes. Members will also benefit from an exclusive 10% increased call allowance on their package.
Gary Duce, Managing Director of Reset said: “Moneypenny is wellknown for its progressive solutions and has built an impressive reputation for valuable, sector-specific knowledge. I’d urge all of our members to take advantage this and make 2020 the year to focus on client experience.”