September 05, 2019
A year ago, Alan and Charlotte launched My Window Cleaner’s first pilot franchise in Canterbury. Expectations were high and a business model was set, along with a comprehensive marketing plan, that would provide them with the income they required as a family, as well as laying the foundations for growing a multi-van business.
The first year results did not disappoint. In fact, those high expectations were exceeded: their last week of trading in year one saw them reach an all-time revenue high, taking more than £2,000 in the week.
Their business continues to grow at a pace that will see a second van introduced soon. They already have a new team member, Nathan, to help them cope with the demand and future growth.
Alan said: “This has been an amazing year. We have had the ups and we have had the downs, including the van breaking down, but we wouldn’t have got through the year without the support and guidance from the team at My Window Cleaner. It’s not all down to Team Canterbury; it’s Team My Window Cleaner, and of course not forgetting the support that the customer services team have given.”
Karen Prewer, founder and MD of My Window Cleaner was equally delighted with the first year results.
Karen said: “Our business was established 23 years ago and the core business today has over 5,000 regular customers. We have worked equally hard to put the systems and processes in place for our franchise partners to use and benefit from. These results prove our model, brand and customer reputation and we are pushing forwards with helping new franchise owners join the network and benefit from our experience & expertise.”
Alan and Charlotte’s first year highlights include exceeding business plan turnover by 7.7%, the average customer spend was 49.9% above plan, customer retention high of 93%, each new customer only costing £8.21 to gain and more.
My Window Cleaner’s Franchise Director, Ian Bradley, commented: “Results like this don’t come easy. Alan and Charlotte have been focused & dedicated to starting and growing their business and are now reaping the rewards.”
Ian added: “Our other franchise partners are also proving the model, regardless of geography & competition. I am now looking to grow the network further, ensuring that we grant territories to the right quality of person and assist them in growing a great business.”