UK businesses can now benefit from additional award-winning customer service support with a new bespoke service from global outsourced communications provider Moneypenny. 

The new service will enable businesses to fully outsource customer care to Moneypenny – using them as an extension of their own teams, without the need for additional fixed overheads.  

Outsourcing communications and customer services to a dedicated specialist has been shown to help customer-centric companies by making them up to 60% more profitable[1][1]

With a remit designed to suit customers’ exact needs, Moneypenny’s new flexible service can be used to respond to inbound queries, proactively engage with enquiries and customers, book appointments, manage social media accounts and oversee reviews platforms as well as handle payments, ID verification and order processing.   

Moneypenny can also record activity directly into customers’ lead management and CRM systems to save time and ensure a seamless approach to data management. 

Tracey Gallagher heads the franchise and general sector at Moneypenny, which works with more than 21,000 businesses globally. She said:  “We know and hear how busy many businesses are, and how customer care can often be something their in-house teams simply don’t have the resource to meet. With client enquiries and customer touchpoints now covering multiple channels including email, phone, social media and live chat, there’s more communication than ever before and more opportunities to show empathy and support to existing and prospective customers. 

“Our bespoke service allows our experienced and professional to offer bespoke support at an omnichannel level, and provide businesses with flexible additional resources to suit their needs whilst ensuring customer service is consistently at a high level.” 

Mark Finlay, Chief Commercial Officer from Moneypenny, said: “Businesses are under pressure like never before.  With research showing that brands with superior customer experience bring in five to seven times more revenue than competitors that lag in customer experience[1][2] it is more important than ever to deliver a consistently high customer experience to valued customers. 

“We’ve always been a ‘right-hand man’ to businesses with our call and live chat handling, but this new service sees us going even further. We’re offering flexible and comprehensive support that’s tailored to clients’ specific needs and will ensure they’re delivering a consistently high customer experience to valued customers.” 

Moneypenny handles more than million calls and chats each year for many franchise businesses in the UK. 



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