As EweMove continues to solidify its reputation as the UK’s leading hybrid estate agency franchise, its network of exceptional franchisees are setting the industry standards for outstanding customer service, response times and outcomes for their customers. This month, EweMove celebrates becoming the first-ever estate agency to win the ‘triple crown’ at the UK’s biggest agency event, the EA Masters Awards. Hosted at Evolution in Battersea London on the 21st September, the estate and lettings agency franchise proudly came away with the ‘Best National Award’ for three categories: Lettings Agencies, Sales Agencies and Sales & Lettings Agencies.
Measured against 15,000 other estate agencies in the UK through sophisticated software, TwentyEA, entrants are rigorously assessed based on listings volume, throughputs, sales rates, completions and more. The top 20% of performers are then put through practical assessment with mystery shoppers at every stage of the sales and lettings processes. Throughout, agencies are scored and reviewed based on their response times, response quality and overall delivery of service. EweMove excelled in all areas.
Nick Neill, the Managing Director of EweMove, believes it is thanks to the unwavering, collective efforts from every member of ‘the flock’ that they are able to celebrate such an achievement.
“I’m incredibly proud to represent such a dedicated network of people driven to provide customers with second-to-none experiences, and it just so happens that they’re property experts as well!” said Nick. “This achievement wouldn’t have been possible without EweMove’s network of franchisees who, every day, work towards making their customers’ lives easier as well as improving the property industry as a whole.”
EweMove’s core goal has always been about defining the hybrid estate agency, streamlining the customer experience with industry-leading processes and software. Winning three of the most revered industry awards at the EA Masters Awards has set the precedent for the next stage of the property franchise’s development plan which was announced earlier this year at their national conference. Being crowned with ‘Best National Award’ in EweMove’s three key trading areas further affirm the brand’s mission of creating a new kind of estate agency which has local property experts and unparalleled customer service at its heart.
“We’ve always strongly believed at EweMove that a great customer experience comes first and property comes second – which is not only becoming widely recognised as best practice but is becoming the ‘norm’ across progressive and innovative brands like ours. The EweMove network is a credit to the property industry and these awards certainly confirm that. We’re very much on the right foot as we aim to double our franchisees’ annual revenues again within the next 3 years having already achieved it once since pre-covid,” added Nick.
For more information, visit https://www.ewefranchise.com/become-a-franchisee
