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Papa John’s enhances training and support

Papa John’s has announced it has completed the UK rollout of a new e-learning portal for its franchisees and store personnel. Access to the system, called ULearn, is over the internet via a PC or store terminal and it now offers a key ingredient of the blended learning approach to training advocated at the pizza franchise.

Director of training Gavin Lilley explained: “ULearn is divided into 12 core modules designed to cover every essential aspect of the franchise. From new team member orientation to developing delivery driver skills, the visual and audio presentations provide franchisees with a valuable additional tool to train their staff. We have also enhanced the UK version of the portal to enable staff to complete the Food Safety Level 2 certification.

“Naturally, staff training is an ongoing task,” he continued. “However, because personnel are certified once they have successfully passed the test at the end of each learning module, ULearn also helps franchise owners monitor the progress of training easily. This is particularly helpful for some of our multi-store franchisees who are managing multiple teams.

“Because it is online, the system is also easily updatable. This is important when we are introducing new recipes for example. It allows us to communicate to all staff how to make the new pizza on a step-by-step basis, ensuring the consistent high-quality of our products.”

The company currently has 88 UK franchisees operating 189 outlets and is on target to reach its goal of over 200 stores by the year end.

Papa John’s GB Limited

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