UK home care franchise, Radfield Home Care has launched its brand new series of educational forums to support its franchise network’s employees to drive cultural, compliance and operational change in the care delivered to their local communities.
Radfield’s Care Forums have been developed to provide local care managers and office teams throughout the franchise network with the latest in care management practices. Helping them develop their teams of care professionals, deliver the highest standards of care to clients and keep abreast of the latest regulatory advancements, allows local office teams to develop day-to-day operational excellence that supports franchise partners to achieve their business growth goals.
Jess Jenkinson, Radfield’s Governance and Operations Manager, has been integral in planning the new Care Forums and is excited to see them underway: “The role our networks’ registered care managers, care co-ordinators, field supervisors and other office team members play in the success and direction of our franchise partners’ businesses is crucial. With this in mind, it is really important we support these key employees to understand Radfield’s value and ethos, as well as all of the key metrics to help them maintain sustainable and high quality operations and care delivery. Without office teams sustaining this framework, it is very difficult for our franchise partners to focus on developing and growing their business – the two really do go hand-in-hand.
The first of Radfield Care Forum’s took place in early February and feedback from networks’ employees and franchise partners has been extremely positive. Jess explains: “We have received some great feedback from various attendees, with many already embedding new practices into their daily operations and has created a real focus on peer-to-peer best practice sharing. Franchise partners have also been in touch to let us know they have had some great discussions with their teams following the event and are already seeing the value in their businesses.
As with Radfield’s Franchise Partner Forums, the new Care Forums will be hosted by the National Office Support Team biannually, ensuring new industry and organisational strategies, systems and regulation are consistently embedded into local franchises’ care delivery.
The new event is the beginning of Radfield’s larger plan to introduce more networking and educational events for franchise partners in the coming months as the network continues to grow: “We strongly believe that giving people a voice and sharing best-practice is what makes any organisation stronger, so developing a constructive annual events calendar and networking tools are at the heart of our future plans.
As well as network-wide celebrations and discussions for franchise partners, office team members and care professionals, we are also focusing on niche support based on geography, trading history and other shared characteristics. In short this will mean franchise partners and employees can all learn from one another’s real-world experiences to help drive growth.”