Industry News Centre

Right at Home continues its mission to become the UK’s most trusted homecare brand, with 25% of inspected offices now rated Outstanding

Right at Home continues its mission to become the UK’s most trusted homecare brand, with 25% of inspected offices now rated Outstanding

National homecare franchise Right at Home is on a mission to become the most trusted homecare brand in the UK. With a growing network of 60+ offices across England and Wales and 25% of its inspected offices in England now rated Outstanding by the Care Quality Commission, it is making great strides to achieve this.

The Care Quality Commission (CQC) is the independent regulator for health and social care in England. Outstanding is the highest possible rating that can be awarded by CQC. In addition, Right at Home is the only major homecare franchise to have 100% of its offices in England rated Good or Outstanding.

Right at Home’s services include companionship, personal care, medication reminders, meal preparation, light housekeeping, dementia care and 24-hour live-in care.

Speaking on its mission, Right at Home UK CEO, Ken Deary, said: “As a network, we are absolutely committed to being recognised as the most trusted homecare brand in the UK. This is achieved by providing the highest quality care, the same type of care we would want for one of our own family members.

“Right at Home was actually borne out of a desire to help other families find high quality care, something which I struggled with personally when looking for homecare for an immediate family member.

“With a network of like-minded individuals who are equally as passionate about bringing an exceptional standard of care to their local communities, collectively we are laser-focused on achieving our mission.”

To further bolster its quality and compliance team, Right at Home welcomed Quality and Compliance Manager Tracy James to its National Office support team on 1 September. Tracy has held various roles in the care sector since the early 1990s. 

Speaking on her appointment, Tracy said: “I am very excited to now be part of the Right at Home team. With the reputation and standing that Right at Home enjoys, I see this as both a great opportunity for me, and also a privilege to be part of the journey, to be the outstanding provider of choice for homecare in the UK. I am looking forward to supporting franchisees to navigate our ever evolving sector, as regulations change and ways to deliver support continue to adapt with exciting technology advances.”

Despite the challenges presented during the current pandemic, Right at Home has gone from strength to strength in 2020. The multi-award-winning network is the number one rated major homecare brand on the independent review site homecare.co.uk; it was awarded 5* employer status by the independent research company WorkBuzz back in April following its annual CareGiver satisfaction survey and the Franchisor is also shortlisted for the British Franchise Association’s prestigious Leadership and Culture accolade, with the final taking place later this year. 

About Right at Home:

Right at Home UK is a national homecare franchise with a growing network of 60+ locally owned and operated offices across England and Wales. It is the most highly rated national homecare agency on the UK’s leading independent review site homecare.co.uk, with a 9.8/10 rating and more than 1,500 reviews.

Internationally, Right at Home is one of the world’s most trusted homecare providers. Through our global network of over 600 locally owned and operated offices we deliver person-centred support to tens of thousands of people every day, enabling them to continue living happily and independently in their own homes.

Right at Home UK provides care services to adults over the age of 18. Primary services are focused on supporting Clients with physical disabilities, learning disabilities and the elderly. We are committed to making a difference everyday by maintaining dignity and well-being for those we support.

When providing support, we place great emphasis on the emotional well-being of our Clients and importantly, their families. We promote minimum one-hour visits with regular CareGivers, allowing our team to really get to know their Clients. Something as small as sharing a cup of tea and having a chat can make a huge difference to a person’s state of mind, reducing the significant problem of loneliness in the elderly.

Our services are highly personalised, yet flexible to meet the needs of the people we support. We can provide support on a short-term or long-term basis ranging from an hourly daily visit through to 24-hour live-in care, 7 days a week.

Our homecare services include, but are not limited to:

CompanionshipPersonal care Live-in careSpecialist dementia careTransport, errands and meal preparationHousehold administrationLight housekeepingMedication supportPost-operative supportHoliday and respite cover
Right at Home Franchising

Latest News

bfa Monthly Franchise Insights

Free franchising webinar

We use cookies to give you the best possible experience on our website. By continuing to browse this site, you give consent for cookies to be used. For more details, please read our Cookie Policy.