Growing a Team
When building your ServiceMaster Clean Contract Services business, you will need to build a skilful and loyal team to deliver professional cleaning services to your customers.
It’s important to choose employees carefully to be a part of your team as they represent your whole business and can help you keep customers, but can unfortunately help you to lose them too.
What to look for
The qualities to look for in a team member include being trustworthy, hard-working, professional and being able to follow instructions.
Being able to follow instructions is a must, as you will train your team using the ServiceMaster Clean Contract Services training programme which is supplied to you when you begin your business. This includes step by step videos and a manual to show your new team members the most effective way to clean the home.
Asking for references is always a great starting place and can help you to choose a great team member, or discount a potentially damaging team member from joining your business.
Where to look
As a local business, it is advantageous to recruit in the local area. Not only is it great to offer available positions to the local community, but it can also enable more flexibility to the business as team members live close by. Team members are also familiar with the local area which is helpful when finding a property that has booked a clean.
Advertising for positions locally can take the form of an advert in a shop window, local paper, social media community group and word of mouth. A combination can really help to fill positions quickly with the best candidates.
Maintaining a happy team
It’s much easier to keep existing team members than it is to replace them. Loyal team members tend to give back much more to the business and take responsibility for their role in helping the business to succeed. A high turnover of staff can give you a poor reputation to both customers and employees.
In order to maintain a happy team, it’s always a good idea to ensure that you are a good employer by keeping your promises. Make sure that you pay on time, reward when a reward is due, provide great working conditions and listen/take action regarding their feedback.
For your peace of mind, all ServiceMaster Clean franchisees benefit from support in HR and recruitment.
Speak to a member of our team today!