Siva Kugathas and his team at ServiceMaster AAA have won several awards at this year’s ServiceMaster Live! event.
ServiceMaster Clean Contract Services AAA owner Siva Kugathas has taken home multiple awards from this year’s annual ServiceMaster conference – ServiceMaster Live!
The conference, which took place this May, was a gathering of franchisees from across the ServiceMaster UK brand family and culminated in an awards ceremony at the end of the day. This saw franchisees and their teams recognised for their hard work in overall customer service, sales, marketing efforts, resilience in the face of hardships, charity and community work and more.
Siva is no stranger to awards, having won multiple growth and business awards since starting his journey with ServiceMaster Clean Contract Services back in 2017. Siva purchased ServiceMaster Clean Guildford 5 years ago and saw it as an ideal opportunity to take the established business to the next level. And he certainly has, winning a string of very notable awards including for Business Person of the Year and was one of the first-ever Great British Franchisee of the Year winners back in June 2021 as well as a win from a member of his team, Kinga Derenowska, who also recently won a Global Business Excellence Award. Siva has now added to this list of accolades the ServiceMaster Marion E Wade Award for Franchisee of the Year.
The most prestigious award presented at ServiceMaster Live, franchisee of the year is the pinnacle of achievement for a franchisee in ServiceMaster Brands UK. For Guy Strang, ServiceMaster Clean Contract Services Brand Leader and Marketing Manager Victoria Tayler, Siva was the obvious choice for such a coveted award. He has grown his business by a substantial amount during his time as owner, both financially and literally, adding a large number of staff members to his brilliant team and 12 additional territories since 2017. Part of what makes Siva so effective in this regard is his ability to build and maintain strong relationships, both with customers and with his staff. Even as he was finding his feet when first taking over his business, Siva knew the importance of maintaining and improving relationships with the existing client base. As a result, he arranged face-to-face meetings with each customer which not only allowed him to introduce himself and put a name to a face with all of his brand-new customers. Then, having established a good foundation with the existing client base, Siva set out to improve the already great levels of satisfaction with the implementation of a monthly NPS as well as on-site customer feedback forms which allow him to see where he needs to improve. Siva understands that people are at the heart of any business and that consistent quality communication with these people, be they staff or customers, holds the key to a job well done for all.
“Wow, Siva has won several growth awards, a customer award, people awards, a marketing award and most prestigiously the Franchisee of the Year Award and I am not surprised at all,” says Victoria Tayler, ServiceMaster Clean Contract Services Marketing Manager.
“Since I have known and worked with Siva, he has always worked incredibly hard to grow an outstanding commercial cleaning business, he 100% believes in his staff and they in turn 100% believe in him, this makes for an exceptional business, an exceptional team and exceptional customer service that deservedly goes from strength to strength and I am sure there is more to come.”
Siva himself says that he was “delighted and proud” to win multiple awards whilst surrounded by his team and peers at ServiceMaster Live. He would like to thank his team, to whom he attributes his success, and says he plans to “Increase [his] focus on growth by carrying out more marketing activities as well as increasing the brand presence within [his] region.”
We would like to thoroughly congratulate Siva on his award and wish him all the best for the future, and we look forward to seeing him grow even further, with no shortage of awards sure to come!
If you are in any of the following areas: Guildford, Bracknell, Heathrow, Slough, Woking, Luton, Watford, Canterbury, Dover, Colchester, Ipswich, York, Doncaster, Lincolnshire and surrounding areas and would like some extra help cleaning your premises regularly from a top, industry recognised, business, get in touch with Siva and his award-winning team via the ServiceMaster Clean AAA website. Or call 0800 047 1747 today for a free quote.